Operations Supervisor, Fulfilment Center Operations

Amazon Fulfillment MENA L.L.C - P25; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a leading logistics team at Amazon, where you will play a critical role as an Operations Supervisor. This position involves overseeing shift management in fulfillment centers, managing teams, and ensuring operational excellence to enhance customer satisfaction. Ideal candidates will be experienced in team management and data analysis, ready to drive results in a fast-paced environment.

Qualifications

• Experience managing medium to large teams.
• Experience working with data analysis.

Responsibilities

• Create a safe working environment by identifying safety opportunities.
• Manage and train Associates for optimal customer service.
• Ensure orders are fulfilled per quality and safety guidelines.
• Provide critical shift-related information to frontline management.
• Adjust labor allocation to meet/exceed plans and forecasts.
• Solve logistics challenges through data analysis and process optimization.

Skills

Data analysis

Team management

Problem solving

Communication skills

Job description

We’re expanding our team within Amazon Logistics! If you’re interested in joining a business where you can have fun, achieve amazing results, and put smiles on people’s faces, this could be the role for you. You will oversee shift management in one of our first mile fulfillment centers, middle mile sortation centers, or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them at every step of the chain.

This is a varied, challenging role, and every day is different!

Key job responsibilities

• Create and cultivate a safe working environment by identifying safety opportunities across your work area
• Manage and train our Associates to help deliver the best service for our customers
• Ensure that customer orders are fulfilled in line with quality and safety guidelines
• Continuously provide critical shift-related information to frontline management and operators
• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
• Engage with support functions and/or other departments to address common issues or needs in key areas of performance, e.g., process area readiness, 5S, safety, training
• Help solve logistics and supply chain challenges through data analysis, innovation, and process optimization

About the team

Why Amazon?

Since our beginnings in 1995, Amazon has been pushing the boundaries of possible further and further. Whether it’s exploring successful new business lines, pushing our technology and processes to get the very quickest delivery times for our customers, or delivering record volumes, Amazon has achieved incredible feats in defining industries.

Our journey to become the Earth’s most customer-centric company is one full of exciting innovation, pace, and change. From the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid, and intentional in what we do. Our employees move this business forward, and hiring great people allows us to continually set records.

If you are engaging, innovative, supportive, a problem solver, or a trailblazer, we want to hear from you!

Come and join us in building our future!

BASIC QUALIFICATIONS

• Experience managing medium to large teams
• Experience working with data analysis and/or making decisions based on analysis

PREFERRED QUALIFICATIONS

• The right candidate…
• Has strong communication skills, demonstrates a great sense of ownership, leads by example in all areas of performance, and has the ability to develop subject matter expertise in all operations processes. You will need to be able to work with data, motivate employees to achieve the best, but most importantly, have the ability to keep the customer at the heart of every decision you make.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.