Operations Supervisor

Alliance International Consulting Firm; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in Dubai is seeking a Supervisor Operations to lead a team focused on optimizing workflow and efficiency. The role involves performance management, coaching, and operational oversight to enhance productivity and service quality. A Bachelor's degree and relevant experience in operations are required.

Qualifications

• Minimum 3 years of commercial or operations experience required.
• Minimum 3 years Global Forwarding operations experience.
• 1 year leading and managing teams.

Responsibilities

• Lead a team to ensure effective operations and workflow management.
• Manage daily operations and provide problem resolution.
• Develop talent and monitor team performance.

Skills

Leadership

Performance Management

Coaching

Team Development

Education

Bachelor's degree

Job description

The Supervisor Operations leads a team of local and/or virtual operations employees responsible for ensuring effectiveness and efficiency throughout the entire process. The Supervisor Operations is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution. This role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our partners through superior operations. The duties and responsibilities of this position consist of, but are not limited to, the following: Leadership and Talent Management: Understand the current network business into the Middle East for migration and plan for effective execution. • In depth knowledge of CHR global operational system – execution as well as analytical capabilities • Establish connect with regional resources, as required by the business scope • Establish quick connect with network, depending on the key trades – close monitoring of the businesses • First line of defense for operational / pricing / customer service escalations and quick resolutions

Educational Details: Bachelor degree

City: Dubai

State: Dubai

Postal Code: 000000

Recruiter: Akanksha Dwivedi- [phone]

Qualifications: Bachelor degree

Experience: 7-15 year

Salary: 20000

Industry: Shipping/Ocean Freigth

Openings: 1

Primary Responsibilities :

The Supervisor Operations leads a team of local and/or virtual operations employees responsible for ensuring effectiveness and efficiency throughout the entire process. The Supervisor Operations is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution. This role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our partners through superior operations.

Desired Skills:

Required: • Any Graduate • Site Specific: Bachelor's degree from an accredited college or university • Site Specific: Minimum 3 years of commercial, capacity, or operations experience • Site Specific: Minimum 3 years Global Forwarding operations experience • Site Specific: External Posting Only: • Minimum 3 years of customer service in a call center or operations environment • Minimum 1 year of leading and managing teams

Experience Requirements:

The duties and responsibilities of this position consist of, but are not limited to, the following: Leadership and Talent Management:

Understand the current network business into the Middle East for migration and plan for effective execution.

• In depth knowledge of CHR global operational system – execution as well as analytical capabilities • Establish connect with regional resources, as required by the business scope • Establish quick connect with network, depending on the key trades – close monitoring of the businesses • First line of defense for operational / pricing / customer service escalations and quick resolutions