Operations Supervisor

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading banking institution in Dubai is seeking a Team Lead for their VISA Direct operations. The successful candidate will oversee payment processes, ensure compliance with policies, and manage a team while responding to customer inquiries. This role requires strong analytical skills, banking experience, and effective communication abilities.

Qualifications

• 2-3 years experience in a similar role.
• Banking experience in Cross Border and Domestic Payments.
• Good understanding of technological issues.

Responsibilities

• Assist unit manager to ensure smooth operations related to VISA Direct.
• Review and approve transactions for payments and transfers.
• Handle customer disputes and inquiries.

Skills

Analytical skills

Effective communication

Knowledge of payments process

Ability to work independently

Job description

Assist the unit manager to ensure smooth run of all operational activities related to VISA Direct product (Cards, Wallets & Accounts)

Ensure defined operational processes are followed as per agreed Policies and Procedures, UAECB regulations and guidelines.

Assist the unit manager with various reports and other requirements related to the unit from time to time.

Perform his / her duties as a Team Lead / Checker for VISA Direct related transactions, Bulk funds transfers, CB UAEFTS and other operational activities.

Key Accountabilities of the role

Review and approve transactions related to services performed under Centralized Operations for Inward & Outward funds transfers (VISA Direct, Salary payments, Pension Payments, Book Transfers and other related processes including Bulk Payments).

Ensure VISA Direct queue on Payment Engine is monitored closely during the day and any actions required are timely taken.

Ensure the daily EOD reconciliation of VISA Direct transactions is performed and validated with any anomalies resolved.

Ensure all VISA Direct related queries received via email or other mediums are addressed in a timely manner.

Handling the RPA BOT related activities related to Bulk payments and monitoring the relevant reports.

Managing the offshore activities related to payments.

Review all transactions against day end report, ensuring its accuracy and genuineness.

Report any significant exceptions and/or deviations to department / division management for further instructions / guidance.

Ensure that proper and organized storage of all department records is maintained and archival is done on a timely basis.

Verify and approve the reconciliation of transactions / accounts, ensuring that corrective action is taken on outstanding items.

Undertake training programs to improve knowledge to enhance role performance and provide training to junior staff.

Assist the Team leader to maintain proper time standards, good team spirit and service standards.

Ensure compliance to ADIB policies, procedures, guidelines, standards and maintaining high standard of operational controls

Working with Department Head for work related automation process with involving other departments and teams (RPA-Automation's process).

Involve for department to complete the tasks related to monthly and periodically RCSA-GRC exercises for minimizing the risk factor and overall effective controls related to daily work.

Involve for department periodically BCM (BIA-BCP-Call testing) tasks completion.

Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

Handling of customer disputes and inquiries.

Specialist Skills / Technical Knowledge Required for this role:

A thorough understanding of Bank's Policies and Product knowledge.

Good understanding of technological issues with sound analytical ability & PC skills.

Effective communication skills in English & preferably in knowledge in Arabic.

Ability of work independently with minimal supervision.

Knowledge of payments process & relevant systems.

Previous experience required (if any) :

2-3 years experience in a similar role

Banking Experience in Cross Border and Domestic Payments

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