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Operations Supervisor

ADIB Group

Dubai

On-site

AED 100,000 - 150,000

Full time

25 days ago

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Job summary

ADIB Group is seeking an Operations Supervisor to oversee operations related to the VISA Direct product. The role involves ensuring compliance with policies, monitoring transactions, and managing inquiry resolutions. Candidates should have banking experience, strong communication skills, and a bachelor's degree. This position offers competitive compensation and the opportunity to work in a dynamic banking environment.

Qualifications

  • 2-3 years experience in a similar role.
  • Banking Experience in Cross Border and Domestic Payments.

Responsibilities

  • Assist the unit manager to ensure smooth operational activities.
  • Review and approve transactions related to funds transfers.
  • Monitor daily EOD reconciliation of VISA Direct transactions.

Skills

Effective communication skills in English
Analytical ability
Independence

Education

Bachelor's degree

Job description

Description

Role : Operations Supervisor
Location : Dubai
Role Purpose:
Assist the unit manager to ensure smooth run of all operational activities related to VISA Direct product (Cards Wallets & Accounts)

  • Ensure defined operational processes are followed as per agreed Policies and Procedures UAECB regulations and guidelines.
  • Assist the unit manager with various reports and other requirements related to the unit from time to time.
  • Perform his / her duties as a Team Lead / Checker for VISA Direct related transactions Bulk funds transfers CB UAEFTS and other operational activities.
    Key Accountabilities of the role
  • Review and approve transactions related to services performed under Centralized Operations for Inward & Outward funds transfers (VISA Direct Salary payments Pension Payments Book Transfers and other related processes including Bulk Payments).
  • Ensure VISA Direct queue on Payment Engine is monitored closely during the day and any actions required are timely taken.
  • Ensure the daily EOD reconciliation of VISA Direct transactions is performed and validated with any anomalies resolved.
  • Ensure all VISA Direct related queries received via email or other mediums are addressed in a timely manner.
  • Handling the RPA BOT related activities related to Bulk payments and monitoring the relevant reports.
  • Managing the offshore activities related to payments.
  • Review all transactions against day end report ensuring its accuracy and genuineness.
  • Report any significant exceptions and/or deviations to department / division management for further instructions / guidance.
  • Ensure that proper and organized storage of all department records is maintained and archival is done on a timely basis.
  • Verify and approve the reconciliation of transactions / accounts ensuring that corrective action is taken on outstanding items.
  • Undertake training programs to improve knowledge to enhance role performance and provide training to junior staff.
  • Assist the Team leader to maintain proper time standards good team spirit and service standards.
  • Ensure compliance to ADIB policies procedures guidelines standards and maintaining high standard of operational controls
  • Working with Department Head for work related automation process with involving other departments and teams (RPA-Automations process).
  • Involve for department to complete the tasks related to monthly and periodically RCSA-GRC exercises for minimizing the risk factor and overall effective controls related to daily work.
  • Involve for department periodically BCM (BIA-BCP-Call testing) tasks completion.
  • Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.
  • Handling of customer disputes and inquiries.

Specialist Skills / Technical Knowledge Required for this role:

  • A thorough understanding of Banks Policies and Product knowledge.
  • Good understanding of technological issues with sound analytical ability & PC skills.
  • Effective communication skills in English & preferably in knowledge in Arabic.
  • Ability of work independently with minimal supervision.
  • Knowledge of payments process & relevant systems.

Previous experience required(if any):

  • 2-3 years experience in a similar role
  • Banking Experience in Cross Border and Domestic Payments
  • Bachelors degree


Required Experience:

Manager

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