Operations Supervisor

Justlife; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Justlife is seeking an Operations Supervisor for its Salon & Spa services in Dubai. The role involves overseeing daily operations, managing crew, and ensuring service quality. Candidates should have 2-4 years of experience in field operations and strong coordination skills. Join a vibrant team in a fast-growing tech startup.

Benefits

One-day extra vacation on your birthday

Free Justlife credits

Team-building activities and opportunities

Qualifications

• 2-4 years experience in field operations, logistics, or service delivery roles.
• Hands-on experience managing blue-collar workforce.
• Proficiency in Excel and Google Sheets.

Responsibilities

• Oversee daily operations of Salon & Spa DTC.
• Supervise and coordinate crew activities.
• Resolve operational issues in real-time.

Skills

Coordination Skills

Problem-Solving Skills

Effective Communication

Tools

Excel

Google Sheets

CRM Systems

Job description

Justlife is revolutionizing the region with its beautifully designed app for all home services, and is looking for brilliant minds and skilled professionals who can think outside the box and aim high.

Do you envision shaping the future of all home services in one of the fastest-growing tech startups based in Dubai?

Join us and dedicate yourself to becoming #everydaybetter!

Take on a key role as an Operations Supervisor (Salon & Spa) in the Business Development department and be part of this exciting journey of continuous growth and success.

What we expect from you:

• Oversee daily operations of Salon & Spa DTC, ensuring timely service delivery and smooth crew execution.
• Supervise and coordinate crew activities including shift attendance, van assignments, and performance management.
• Resolve real-time operational issues such as no-shows, van delays, or last-minute booking gaps.
• Conduct spot checks, site visits, and on-ground audits to ensure SOP adherence and service quality.
• Track crew utilization, van usage, and absenteeism rates through daily logs and dashboards.
• Collaborate with customer support to investigate and resolve service escalations and negative ratings.
• Partner with training teams for new crew onboarding, evaluations, and performance refreshers.
• Support crew grievance handling and escalate unresolved issues related to van, accommodation, or salary.
• Ensure accuracy of daily shift rosters, absentee reports, and penalty logs for payroll validation.
• Provide feedback to improve service quality, process bottlenecks, and zone-level performance.
• Contribute to field insights during campaign planning, supply balancing, and territory expansion.
• Communicate regularly with vans, crew, trainers, and internal teams to maintain operational flow.

What we are looking for:

• 2–4 years experience in field operations, logistics, or service delivery roles.
• Hands-on experience managing blue-collar workforce such as drivers, cleaners, or technicians.
• Strong coordination skills across scheduling, van allocation, and crew issue resolution.
• Proficiency in Excel and Google Sheets for planning, tracking, and reporting.
• Familiarity with CRM systems or scheduling tools used in operational environments.
• Availability to work early morning shifts and weekends as part of a flexible schedule.
• Real-time problem-solving skills to handle live booking and crew issues under pressure.
• Effective communication across field staff, support teams, and operations leadership.
• Strong ownership mindset with the ability to independently manage and execute tasks.
• Basic data analysis capabilities such as pivot tables, filters, and lookups.
• Experience in fast-paced startups or on-demand platforms (nice to have).
• Previous exposure to managing more than one zone or vertical (nice to have).

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits to enjoy our services.
• Team-building activities, challenges, and opportunities for work escapes.

We improve you:

• Work with a great team and entrepreneurial spirit.
• Continuous learning through mentorship, coaching, training, and development programs.
• Fast career growth and internal opportunities.
• Objective Performance Management System.

We recognize you:

• Hero recognition through our ‘’JustHeroes’’ Reward and Recognition Program.
• Company discounts and gift vouchers.
• Bonuses for successful Employee Referrals.

About Us

At Justlife, we envision a life without chores that hinder your passions.
Justlife is the region’s leading super app for home services, connecting customer needs with on-demand services through our innovative platform.
Since 2015, we’ve digitalized the cleaning industry in UAE and expanded to include services like home cleaning, salon & spa, healthcare, maintenance, and more across the GCC.
With a network of thousands of trained professionals and over 6 million sessions served, we pride ourselves on our people-first culture.
Join us and let’s become #everydaybetter together!