Operations Supervisor

Q-Express Documents Transport; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Logistics Supervisor to enhance their dynamic Transportation network. In this pivotal role, you will oversee daily operational duties, ensuring that all shipments meet high performance standards. Your leadership will guide logistics assistants and delivery associates, fostering a culture of safety and efficiency. You will also play a crucial role in training new team members and resolving process-related issues. If you are passionate about logistics and ready to drive innovation in a thriving environment, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in logistics and warehouse operations.
• Ability to lift up to 49 pounds and work flexible shifts.

Responsibilities

• Supervise logistics staff to meet operational KPIs.
• Monitor performance and coach team members as needed.
• Manage daily operations and ensure safety standards.

Skills

Logistics Management

Warehouse Operations

Performance Metrics

Coaching

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

To help us maintain our high standards of service, we are seeking an experienced and accomplished Logistics Supervisor, to drive both innovation and execution in our busy Transportation network.

Your responsibilities:

1. Support the overall, daily management of operational duties, deputizing for the Operations Manager as required.
2. Prioritize and continually improve safety at the delivery station.
3. Supervise logistics assistants, coordinators, and delivery associates to ensure every shipment meets and exceeds operational KPIs.
4. Monitor coordinator and associate performance, coaching them when needed, and partner with supporting departments to improve logistics processes and operations.
5. Communicate with delivery service providers to set expectations and raise quality standards.
6. Interview candidates for associate roles.
7. Brief and monitor the workload of all drivers and associates, ensuring all administrative tasks are accurately completed.
8. Measure and monitor overall workflows and daily metrics to assist the Operations Manager with tracking, trending, and reporting on site performance.
9. Help with training and mentoring new Associates, providing them with the knowledge needed to successfully carry out their tasks.
10. Follow-up on and resolve any process-related issues as required.
11. Perform physical activities such as pushing carts with up to 100 pounds and lifting packages with up to 15 kg.
12. Be flexible to work in different shifts and do overtime when needed.
13. Resource your function from a personal standpoint, including training needs, absence and performance management, coaching, and monitoring department productivity.

BASIC QUALIFICATIONS

• Experience in warehouse operations.
• Experience in logistics.
• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.

PREFERRED QUALIFICATIONS

• Experience with planning, performance metrics, and process improvement.

Key job responsibilities

• Make Shifts Plan (Receive/Dock/Stow).
• Manage Associates and work on achieving Productivity & Quality.
• Work on making mechanisms for a good overall flow.