Operations Specialist

Certified Collectibles Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Operations Specialist, where your organizational skills and proactive approach will be key to ensuring smooth office operations. This role involves managing customer interactions, supporting staff, and overseeing administrative duties in a dynamic environment. With a focus on professional development and a startup-style work culture, this position offers an exciting opportunity to grow alongside a passionate team. If you thrive in a collaborative atmosphere and are eager to contribute to a mission-driven organization, this role is perfect for you.

Benefits

Medical Insurance

Annual Flight Ticket

Professional Development Opportunities

Qualifications

• 1+ year experience in administrative or customer service roles.
• Proficiency in Microsoft Office and strong communication skills.

Responsibilities

• Manage customer submissions and office operations efficiently.
• Provide administrative support and maintain accurate records.

Skills

Microsoft Office Suite

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma

Associate's Degree in Business Administration

Bachelor's Degree in Business Administration

Job description

Job Title:

Operations Specialist

Dubai DIFC onsite Full-Time Monday through Friday 9:00 AM to 6:00 PM

About Us:

The Certified Collectibles Group is the world's leading provider of expert, impartial, and tech-enabled services that add value and liquidity to collectibles. Our mission is to empower collectors with services that ignite passion, create value, and build community. Our iconic companies include Numismatic Guaranty Company (NGC), Paper Money Guaranty (PMG), Certified Guaranty Company (CGC), James Spence Authentication (JSA), and Authenticated Stamp Guaranty (ASG). Since 1987, the CCG companies have certified more than 100 million coins, banknotes, comic books, trading cards, autographs, stamps, estate items, and related collectibles. Today, CCG operates online and at offices in the United States, United Kingdom, Germany, China, and upcoming in the Middle East in 2025.

Job Summary:

We are seeking a highly organized and proactive Operations Specialist to join our team. The ideal candidate will have excellent communication skills, a knack for problem-solving, and the ability to manage multiple tasks efficiently. As an Operations Specialist, you will ensure the smooth operation of our office environment, support staff and management, and handle various administrative duties.

Key Responsibilities:

1. Receiving Customer Submissions: Be the point of contact with customers and dealers to receive and organize receipt of their grading submissions across all CCG verticals.
2. Greeting & Scheduling Customers: Schedule appointments with customers, greet them upon arrival, direct them to the appropriate meeting location, and provide basic hospitality.
3. Office Management: Oversee daily office operations, including managing supplies, equipment, and facilities.
4. Administrative Support: Provide support to senior management and staff, including scheduling meetings, handling correspondence, and preparing documents.
5. Record Keeping: Maintain accurate records and files, including business records, invoices, and other important documentation.
6. Communication: Act as the point of contact for internal and external communications, including phone calls, emails, and visitors.
7. Event Coordination and Participation: Assist with planning and coordinating events, meetings, and conferences, and support the team during these events.
8. Compliance: Ensure office procedures and operations comply with company policies and relevant regulations.

What Will Help You Succeed:

• Education: High school diploma or equivalent; an associate's or bachelor's degree in business administration or a related field is preferred.
• Experience: Minimum of 1 year working in an office environment in administrative, customer service, or logistics roles.
• Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills in English and Arabic
  • Ability to handle sensitive and confidential information
  • Familiarity with office management procedures

• Personal Attributes: Reliable, detail-oriented, proactive, honest, and able to work independently as well as part of a team.
• Interest in collectibles is a plus, but not required; training will be provided.

What We Offer:

• Salary: Competitive, based on experience
• Benefits: Medical insurance, annual flight ticket back to home country
• Professional Development: Opportunities for training and career growth
• Work Environment: Startup-style environment with a small team aiming to grow in the coming years

Required Experience:

Unclear seniority level; suitable for entry to mid-level candidates.