Operations Specialist

Justlife Home Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading home services app in Dubai seeks an Operations Specialist to enhance customer experience. Responsibilities include handling partner queries via Freshdesk, coordinating with internal teams, and ensuring timely issue resolution. Ideal candidates should possess strong communication skills, attention to detail, and 1-2 years of relevant experience. Join a dynamic environment with excellent growth opportunities and a vibrant culture.

Benefits

One extra vacation day on your birthday

Free Justlife credits

Team-building activities and games

Qualifications

• 1–2 years of experience in a coordination or customer support role.
• Strong written English communication skills.
• High attention to detail and consistency in following processes.

Responsibilities

• Respond to partner queries through Freshdesk professionally.
• Coordinate with internal teams for issue resolution.
• Maintain accurate ticket documentation.

Skills

Written communication

Organizational skills

Customer service attitude

Attention to detail

Time management

Tools

Freshdesk

Google Sheets

CRM systems

Job description

Overview

Justlife is rocking the region with its beautifully designed home services app and is looking for brilliant minds and skilled professionals who can think outside the box and have a limit defying the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai? Come onboard and dedicate yourself to becoming #everydaybetter! Take over a key role as an Operations Specialist in the Customer Experience department and be a part of this exciting adventure of never-ending growth and success.

Responsibilities

• Respond to partner queries via Freshdesk in a clear, professional manner, following internal SOPs and within defined timelines
• Categorize and prioritize incoming tickets based on urgency, impact, and issue type
• Coordinate with internal teams including Operations, Scheduling, Logistics, and QA to ensure timely resolution of partner issues
• Maintain detailed, accurate ticket documentation to ensure visibility and continuity
• Escalate complex, unclear, or high-impact cases to senior team members with appropriate context and urgency
• Monitor personal queue to ensure SLA targets for response and resolution are consistently met
• Track recurring issues and flag patterns to support process improvement and cross-team alignment
• Collaborate with departments such as Training, Finance, Customer Support, and Product to route or follow up on specific cases affecting partner operations

Qualifications

• 1–2 years of experience in a coordination, customer support, or operational role
• Strong written English communication skills with the ability to communicate clearly and professionally
• Familiarity with digital tools such as Freshdesk, Google Sheets, CRM systems, or similar platforms
• High attention to detail and consistency in following structured processes or SOPs
• Demonstrated ability to prioritize tasks, manage time effectively, and stay organized under pressure
• Professional, service-oriented mindset with a strong sense of accountability
• Experience working in high-volume or fast-paced environments is a plus
• Familiarity with ticketing tools, basic reporting, or partner/vendor management is a plus
• Empathy, patience, and a collaborative attitude when working with partners and internal teams

Perks

Nothing would replace the start-up spirit, an evolving culture, and a fulfilling workplace. We offer benefits like:

• One-day extra vacation on your birthday with our JustHoliday
• Free Justlife credits to enjoy our services
• Team-building activities, games, challenges, and more

We improve you

• Working with a great team and entrepreneurial spirit
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training
• Never-ending growth and fast career development and internal career opportunities
• A fair and objective Performance Management System

We recognize you

• Ignition of the hero in you through the JustHeroes Reward and Recognition Program
• Company discounts and gift vouchers
• A bonus for every successful Employee Referral

About Us

At Justlife, we envision a life without any chores that keep you from doing what you really want to. We are the region’s leading super app for home services, connecting needs with on-demand services through our marketplace platform. Since 2015, we have digitalized the cleaning service industry in UAE and expanded to serve all home needs across the GCC, including cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, car cleaning, and more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves on a culture that puts people first. Join the tribe and let’s become #everydaybetter together!