Operations Officer-Visa Direct Payment (Outsource)

ADIB Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company is seeking an Operations Officer for Visa Direct Payment in Dubai. The role involves processing transactions related to VISA Direct products and ensuring policy compliance. Candidates should possess a Bachelor's degree and have previous banking experience, particularly in Cross Border and Domestic Payments.

Qualifications

• 2-3 years of banking experience in Cross Border and Domestic Payments is required.

Responsibilities

• Handle all operational activities related to VISA Direct products.
• Process transactions for Inward & Outward funds transfers.
• Ensure compliance with operational processes as per regulations.

Skills

Knowledge of Payments process

Sound written & verbal communication

End-to-end processes knowledge

Education

Bachelors degree

Job description

Description

Role
: Operations Officer-Visa Direct Payment
(Outsource)
Location
: Dubai

Role
Purpose:

To handle
all operational activities related to VISA Direct products (Cards
Wallets &
Accounts).

Perform
duties as a Processor for VISA Direct related transactions Bulk
funds transfers CB UAEFTS and other operational
activities.

Ensure
defined operational processes are followed as per agreed Policies
and Procedures UAECB regulations and
guidelines.

Assist the
unit manager with various reports and other requirements related to
the unit from time to time.

Key Accountabilities of
the role

Process
transactions related to services performed under Centralized
Operations for Inward & Outward funds transfers (VISA
Direct Salary payments Pension Payments Book Transfers and other
related processes including Bulk
Payments).

• Monitor
  the VISA Direct queue on Payment Engine closely during the day and
  perform any related actions timely during the
  day.
• Perform a daily
  EOD reconciliation of VISA Direct transactions to ensure any
  anomalies are timely
  resolved.
• Handle all
  VISA Direct queries received during the day through email or any
  other medium.
• Ensure
  any VISA Direct disputes requiring referral to Chargeback team for
  VROL Dispute Referrals are timely raised and tracked to
  closure.
• Ensuring all
  BAU queries/issues from offshore team are addressed in a timely
  manner.
• Preparation of
  batches for documents transmittal to offshore for
  processing.
• Assisting
  the unit in performing QA activity on transfers processed on daily
  basis.
• Coordinating
  with other units within CMO for Payments related
  queries.
• To assist the
  unit in generating the relevant daily MIS reports and reporting to
  management.
• To assist
  the unit from time to time in successful run of
  projects.
• To assist
  the unit in updating the SOPs and Policy documents as and when
  required.
• To assist
  the unit in recording incidents on GRC & following up with
  ORM for closure.
• To
  assist the unit in updating monthly KRI on
  GRC.
• To assist the
  unit in performing RCSA control testing exercise as
  required.
• Dormant
  accounts placement/ refunds to/from central bank to be done
  whenever required.

Specialist Skills / Technical
Knowledge Required for this role:

• Knowledge of Payments
  process and relevant
  systems.
• Sound written
  & verbal
  communication.
• End-to-end
  processes knowledge
  required
• Bachelors
  degree

Previous
experience required(if
any):

Banking
Experience in Cross Border and Domestic Payments 2-3
years.

Required
Experience:

Unclear
Seniority

Key Skills

Abinitio,EAM,Asset,Infection Control,Lgv,Art And
Craft
Employment Type : Full
Time
Experience: years
Vacancy: 1