Operations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Join a prestigious hotel as an Operations Manager overlooking the operational efficiency of a renowned establishment. Focused on guest satisfaction and team development, you will lead by example to achieve financial targets and elevate service levels. Ideal candidates will bring experience in Rooms Management and demonstrate strong leadership qualities in a dynamic hospitality environment.

Qualifications

• Experience in Rooms Management and either a commercial function.
• Strong leadership skills with accountability and resilience.

Responsibilities

• Manage key property issues, including guest service and capital projects.
• Develop hotel budgets and strategic goals.
• Provide leadership and ensure compliance with service standards.

Skills

Leadership

Budget Management

Problem Solving

Team Motivation

Guest Service

Education

Degree or diploma in Hotel Management

Job description

Job Description - Operations Manager - The WB Abu Dhabi, Curio Collection by Hilton (HOT0BLZV)

Job Number: HOT0BLZV

Work Location: THE WB Abu Dhabi, Curio Collection by Hilton, Yas Leisure Drive, Yas Island, Abu Dhabi

An Operations Manager is responsible for the effective operational management of the hotel to ensure that Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

As Operations Manager, your responsibilities include:

• Reporting to and collaborating with the Cluster Hotel Manager to manage key property issues (including capital projects, guest service, refurbishment)
• Developing meaningful, achievable hotel budgets and strategic goals
• Providing effective leadership to the hotel management team and staff to meet and exceed targets
• Responding to audits to ensure continual improvement
• Planning and coordinating service delivery across departments to exceed guest expectations
• Ensuring compliance with hotel and company Service Standards
• Controlling costs and analyzing results to address issues
• Managing and developing Heads of Department for career progression and succession planning
• Responding to guest feedback to ensure positive outcomes and high satisfaction levels
• Holding regular team meetings and briefings

What are we looking for?

The ideal candidate will have:

• A degree or diploma in Hotel Management or equivalent
• Experience in Rooms Management and either a commercial function or completion of the Shine 1 program
• Experience managing budgets, revenue proposals, and forecasting
• In-depth knowledge of the UAE hotel and leisure markets
• Strong leadership skills to motivate teams and achieve targets
• Accountability and resilience
• Ability to work under pressure

Preferred qualifications include:

• Experience in both Rooms Management and F&B Operations
• At least 5 years as a department head in hospitality
• Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations worldwide. We are committed to providing exceptional guest experiences through our brands. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to this mission.