Operations Manager - MENAT Payins

DLocal; Abu Dhabi; Remote; AED 60,000 - 120,000; Full time

Job summary

A global payments technology company seeks an Operations Manager in Abu Dhabi to oversee daily operations and enhance payment success rates. Candidates should have over 7 years of experience in operations management within the fintech sector and possess a solid technical background. The role offers flexibility, remote work options, and opportunities for professional development through a dynamic culture that values innovation.

Benefits

Remote work options

Flexible schedules

Learning & development opportunities

Referral bonus program

Qualifications

• 7+ years of experience as an Operations Manager in a similar business model.
• Solid experience in banking, financial services, or fintech.
• Advanced/Fluent English.

Responsibilities

• Manage day-to-day operations & monitor payment success rates.
• Formulate business strategies for each country.
• Analyze performance results and optimize accordingly.

Skills

Payments operations

Data analytics

SQL

Outstanding presentation skills

Team spirit

Job description

Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing emerging markets.

By joining us, you will be part of an amazing global team that operates in a flexible, remote-first, dynamic culture with travel, health, and learning benefits among others. Being a part of dLocal means working with 1,000 teammates from 30 different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

dLocal helps some of the best companies in the world expand in emerging countries. We are looking for an Operations Manager to join our Operations team. The main objective of the team is to ensure that operations run smoothly, productively, and effectively.

What you'll do

• Responsible for day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants, and improve the same through operational excellence.
• Formulate business strategies in terms of structures, costs, and business capabilities for each country we operate in.
• Implement efficient processes and look for new opportunities.
• Oversee the implementation of technology solutions throughout the organization.
• Manage relations and negotiations with partners and local acquirers.
• Evaluate risk and lead quality assurance efforts.
• Analyze performance results and optimize accordingly.
• Understand dLocal operations to detect and prevent operational and system/technical problems and suggest improvements with strategic thinking.
• Work closely with other departments to support their needs by providing transaction information, feedback from local providers, and analysis of current issues affecting clients and processes.

What we are looking for

• A solid background in payments operations and a technical background is essential.
• 7+ years of experience as an Operations Manager in a similar business model.
• Solid experience in banking, financial services, the payment industry, fintech, acquirers, or similar.
• Open to constant change in an ambiguous, fast-paced environment; a self-starter willing to work across time zones with global teams.
• Knowledge of data analytics and reporting.
• Knowledge of SQL required.
• Familiarity with all business functions including legal, finance, product, and IT.
• Outstanding presentation, reporting, and communication skills.
• Attention to detail.
• Curious profile and positive attitude.
• Exceptional organizational skills to manage multiple activities and projects simultaneously.
• Ability to work with tight deadlines.
• Advanced/Fluent English.
• Ability to travel.
• Team spirit.

What do we offer
In addition to tailored benefits for each country, dLocal offers:

• Remote work: work from anywhere or one of our offices around the globe.*
• Flexibility: flexible schedules driven by performance.
• Dynamic industry: work in a fast-evolving fintech environment with opportunities to build and innovate.
• Referral bonus program: refer talented colleagues and get rewarded.
• Learning & development: access to a Premium Coursera subscription.
• Language classes: free English, Spanish, or Portuguese classes.
• Social budget: monthly budget to socialize with your team (in person or remotely).
• dLocal Houses: rent a house to work remotely for a week anywhere in the world with your team.

*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required.

What happens after you apply
Our Talent Acquisition team is dedicated to providing the best candidate experience. We will review your CV and keep you informed via email throughout the process.

You can also check out our webpage, LinkedIn, Instagram, and YouTube for more about dLocal!