Operations Manager - Mall of the Emirates, Woman

Fendi; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading luxury brand is seeking an Operations Manager to ensure optimal store operations in a dynamic retail environment. The ideal candidate will have significant experience in fashion retail management, overseeing inventories and HR policies, while maintaining high operational standards. This role demands strong administrative, financial, and organizational skills to effectively manage back-of-house activities and liaise with various stakeholders within the business.

Qualifications

• 5+ years in Fashion/Luxury retail back of house.
• Bachelor’s or master’s degree preferred.
• Organized, punctual, and accurate.

Responsibilities

• Ensure proper store operations according to guidelines.
• Manage store facility, including cleaning and repair.
• Oversee maintenance and security logistics.

Skills

Organizational skills

Punctuality

Accuracy

Trustworthiness

Administration skills

Financial skills

Computer skills

Fluency in English

Education

Bachelor's or Master's degree

Job description

The Operations Manager reports to the Store Director and contributes to run properly all back of house activities. Together with the Store Manager is responsible for IT Systems management, all facilities management, stock availability and inventory running. Also oversees all security, logistics and after-sales.

Main Responsibilities

• Ensure proper store operations according to guidelines.
• Operate the Retail Pro Management system, in all areas relating to stock transfer, stock arrivals and payments.
• Manage and maintain the store facility, including cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items.
• Oversee maintenance on all lightings and electrical systems as required.
• Ensure organization of all back of house areas, stock rooms, maintenance rooms, alterations, rest rooms, and hold areas.
• Serve as direct liaison between all sub-contractors and vendors to verify work standards and conditions of the store.
• Control store expenses ensuring their correct records.
• Ensure proper procedures are being met in regard to cash, credit card and check processing.
• Control Petty cash in accordance with company policy and procedure.
• Manage, facilitate, and ensure completion of all inventories and cycle counts.
• Collaborate with and support Legal department in all areas of risk, physical security, store cash controls, inventory management, inter-store communication, and audits.
• Ensure proper order on packaging material, stationary, CRM materials etc.
• Maintain depth and accurate records of repairs (After Sales Service follow up).
• Oversee all processing of shipments, transfers, and consignments.
• Ensure all associates are aware of and abide by all HR policies.
• New joiners training on back-office procedure, including POS, schedules etc.
• Ensure all associates are aware of and abide by all POS policies and procedures.

Profile

• At least 5 years of experience in Fashion/Luxury retail back of house.
• Bachelor’s or master’s degree is preferred.
• Organized, punctual, accurate, trustable.
• Administration and financial skills.
• Excellent Computer skills.
• Fluent English.