Operations Manager – IT Sector

Metahunt; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a proactive Operations Manager to lead IT operations in Abu Dhabi. This exciting role involves optimizing IT services, managing support teams, and driving process improvements to align with business objectives. The ideal candidate will possess strong leadership and project management skills, with a deep understanding of IT systems. Join a dynamic environment where your expertise will help shape operational excellence and contribute to the success of innovative IT solutions. If you are ready to make a significant impact in the IT sector, this opportunity is perfect for you.

Qualifications

• Proven experience in IT operations management with a focus on process improvements.
• Strong leadership skills to manage cross-functional teams effectively.

Responsibilities

• Oversee daily IT operations ensuring reliability and security of systems.
• Manage Support Service Department and ensure efficient service delivery.

Skills

Leadership

Project Management

Problem-solving

Decision-making

Organizational Skills

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

ITIL Certification

ICT solutions

ELV solutions

Job description

Position: Operations Manager – IT Sector
Location: Abu Dhabi, UAE
Reporting To: Chief Operating Officer

Summary:

We are looking for a proactive and results-driven Operations Manager to lead and optimize IT operations. This role focuses on managing the Support Services and Project Department, ensuring the smooth delivery of IT services and driving process improvements, while aligning operational strategies with business objectives. The ideal candidate will possess strong leadership, technical expertise, and project management skills, as well as a deep understanding of IT systems and processes.

Responsibilities:

1. Oversee daily IT operations, ensuring the reliability, availability, and security of systems and services.
2. Manage the Support Service Department, client meetings and escalations, and ensure efficient service delivery and timely resolution of IT incidents and support tickets.
3. Manage the Projects Team for the implementation of ICT and ELV projects.
4. Develop and implement IT operational strategies, policies, and processes to meet business objectives.
5. Collaborate with senior management to align IT operations with overall organizational goals.
6. Conduct capacity planning and resource allocation for necessary departments.
7. Lead, mentor, and manage the operations team, fostering professional development and team performance.
8. Define team roles, responsibilities, and performance expectations.
9. Ensure organization’s standards and procedures are followed.
10. Define, track, and report on key performance indicators (KPIs) for IT operations.
11. Regularly review system performance and uptime metrics, addressing potential risks or bottlenecks.
12. Generate detailed operational reports and dashboards for senior leadership.

Qualifications:

1. Bachelor’s degree in information technology, Computer Science, or a related field.
2. Proven experience in IT operations management, with a track record of driving process improvements and operational excellence.
3. Excellent problem-solving, decision-making, and organizational skills.
4. Strong leadership and interpersonal skills, with the ability to manage cross-functional teams.
5. Experience in ICT and ELV solutions.
6. Sound knowledge in Project Management, ITIL Certification or similar ITSM framework experience.