Operations Manager - ISDT

As Operations Manager, you will lead the execution of all operational activities within Intervention, Fishing, Whipstock, and Plug & Abandonment (P&A). Your responsibilities will include determining resource requirements (demand), crew utilization, asset utilization, and inventory management to positively impact EBITDA. Collaborate with cross-functional teams to ensure operational excellence, as well as assist in identifying new business opportunities.

Responsibilities

• Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers.
• Ensure the organization is optimally suited to deliver the best job execution with outstanding Service Quality and systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards.
• Foster and lead continuous improvement initiatives to ensure that the internal processes within the organization meet the needs of the business.
• Conduct regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction.
• Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures.
• Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery.
• Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing).
• Drive forward change initiatives which enhance business performance.
• Partner with sales in identifying and pursuing new business opportunities within the area.
• Oversee the creation of Delivery Tickets and ensure all End of Well (Job) data is recorded, reviewed and approved.
• Review and approve the final job summary in Weatherford Performance Tracking System; maintain strict adherence to Weatherford’s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable).
• Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals.

Requirements:

• Minimum 10 years of relevant work experience in operations including fishing, whipstock and P&A.
• Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles (GAAP).
• Good understanding of Engineering, Service Quality and Sales.
• Comprehensive understanding of UAE customer requirements and GCC market conditions.
• Ability to work in high pressure situations, balancing both client and business expectations.
• Ability to accurately assess, solve, implement, and communicate solutions to problems.
• Understanding of continuous improvement.
• Ability to manage, develop and coach teams across organizational boundaries.
• Demonstrated ability to work in a global matrix organization.
• Excellent leadership, strong interpersonal, negotiating, influencing and planning skills.
• Team player.
• Strong organizational and effective communication skills.
• Strategic thinking skills.
• Problem solving capabilities.
• Intermediate knowledge of JDE, Hyperion, TapRoot, PeopleSoft, Salesforce systems and FieldFX (where applicable).
• Fluent in English written and verbal.

Qualifications:

• Bachelor’s degree in an Engineering or Scientific discipline or equivalent experience.