Operations Manager - HVAC

Johnson Controls; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead their HVAC service team in Abu Dhabi. This pivotal role involves managing field line managers and a team of engineers, focusing on operational excellence and customer satisfaction. You will be responsible for maintaining KPIs, ensuring compliance with industry standards, and driving growth within the service business. The ideal candidate will possess strong leadership skills, technical expertise, and a customer-oriented mindset. Join a company committed to innovation and sustainability, and make a significant impact in the HVAC sector.

Qualifications

• Engineering degree or equivalent with relevant industry trade license.
• Proven ability to lead and motivate a team effectively.

Responsibilities

• Drive operational excellence for the HVAC service business.
• Ensure compliance with health, safety, and environmental policies.

Skills

Team Leadership

Customer Orientation

Negotiation Skills

Technical Expertise

Risk Management

Interpersonal Communication

Education

Engineering Degree

Technical School Certification

Tools

Microsoft Office

Job description

We currently have a fantastic opportunity to lead our HVAC service team as Operations Manager. In this role, you will directly manage a number of field line managers who in turn manage a team of approximately 80 engineers. You will be responsible for maintaining and improving KPIs and productivity, and reporting to senior leadership.

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure, and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates to our roots in 1885, with the invention of the first electric room thermostat.

How you will do it

1. Drive operational excellence for the HVAC service business in Abu Dhabi.
2. Responsible for delivery of maintenance, retrofit, and repair of HVAC Business in Abu Dhabi, utilizing knowledge of Industry Standards, Building Compliance, and contractual obligations to deliver a holistic approach to customer equipment.
3. Coordinate with Team leaders and Technicians to drive growth within the existing service business.
4. Deliver service to JCI customers within predetermined financial and non-financial objectives.
5. Provide customer support and ensure customer satisfaction while delivering the SLA’s defined.
6. Ensure Ethics Compliance – ensuring the Branch complies with all aspects of the Johnson Controls Ethics Policy.
7. Ensure 100% compliance with Johnson Controls Health, Safety, and Environmental (EHS) policies.

What we Look for

1. Engineering Degree or equivalent from a Technical School with relevant industry trade license and related experience, or an equivalent combination of education and experience.
2. Knowledge of Microsoft Office software.
3. Proven ability to lead, develop, and motivate a team.
4. Ability to interact effectively with employees and customers in difficult situations.
5. Proven management skills in achieving results, including financial, goal setting, planning, and review.
6. Strong technical subject matter expertise to foster credibility, loyalty, trust, and commitment.
7. Customer orientation.
8. Sound commercial and business acumen.
9. Excellent negotiating skills aimed at achieving WIN/WIN outcomes.
10. Ability to successfully manage risk and an innovative approach to problem solving.
11. Excellent initiative, and interpersonal communication skills both in writing and verbally.
12. Active listening skills, probing, and identifying concerns. Understanding the customer’s business and speaking their language.
13. Demonstrated ability to influence key stakeholders in the customer’s buying decision process.
14. Excellent verbal and written communication skills.