Operations Manager - FMCG and E-commerce

Confidential Company; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the FMCG and e-commerce sector is seeking an Operations Manager to optimize performance across fulfillment networks. The role demands a strategic, data-driven approach to enhance customer experience and drive operational efficiency. Candidates should have a strong background in logistics and technology integration, with at least 5-7 years of relevant experience. Join a fast-growing organization and lead initiatives that significantly impact business performance.

Benefits

Medical Insurance

Visa

Qualifications

• Minimum 5–7 years of experience in operations, preferably within FMCG and/or e-commerce sectors.
• Strong understanding of logistics, warehousing, and last-mile delivery in a fast-paced environment.

Responsibilities

• Oversee daily operations of warehousing, inventory control, and fulfillment.
• Manage last-mile delivery operations ensuring timely and accurate deliveries.
• Identify and eliminate operational bottlenecks by introducing automation.

Skills

Leadership

Communication

Problem Solving

Data Analytics

Education

Bachelor's degree in Business

MBA

Tools

ERP systems

Data analytics tools

Job description

Operations Manager - FMCG and E-commerce

Masters in Computer Application, MBA/PG Diploma in Business Mgmt

Nationality

Any Nationality

Male

Perks & Benefits As Per Labour Law, Medical Insurance, Visa

Vacancy

1 Vacancy

Job Description

About the Role:
We are looking for a results-oriented Operations Manager to lead our end-to-end operational processes in a fast-paced FMCG and e-commerce environment. This is a strategic and hands-on role responsible for optimizing performance across our fulfillment network, improving customer experience, and driving scalable, tech-enabled solutions.

The ideal candidate brings a strong background in FMCG operations and e-commerce logistics, with a data-driven and technology-first approach to managing people, processes, and systems.

Key Responsibilities:Fulfillment & Warehousing:

• Oversee the daily operations of warehousing, inventory control, and fulfillment to ensure efficient order processing and dispatch
• Optimize warehouse layout, picking strategies, and inventory flow for speed, accuracy, and space utilization
• Monitor stock levels, coordinate replenishments, and reduce shrinkage through effective controls

Logistics & Last-Mile Delivery:

• Manage last-mile delivery operations ensuring timely and accurate deliveries to customers
• Partner with internal fleet teams and third-party logistics providers to monitor SLA adherence and delivery KPIs
• Implement routing optimization, tracking tools, and delivery performance dashboards

Process Improvement & Technology Integration:

• Identify and eliminate operational bottlenecks by introducing automation and data-driven workflows
• Collaborate with tech teams to roll out and enhance ERP, WMS, and order management systems
• Lead initiatives to digitize manual processes and enhance system efficiencies across the supply chain

Data Analytics & Reporting:

• Track and analyze operational KPIs (e.g., order fulfillment rate, OTIF, inventory accuracy, delivery success rate)
• Generate daily/weekly reports and dashboards to support decision-making and continuous improvement
• Use data insights to identify trends, forecast demand, and plan capacity accordingly
• Lead and mentor operations staff across warehouse, logistics, and customer operations
• Drive a performance-oriented culture through clear goal setting, regular feedback, and structured development plans
• Ensure proper training, safety standards, and compliance with company policies and labor laws

Cross-functional Collaboration:

• Work closely with procurement, customer service, finance, and tech teams to ensure seamless operations
• Align operational strategies with marketing and sales campaigns to manage seasonal spikes or promotional demand

Regulatory & Quality Compliance:

• Ensure all processes comply with UAE regulatory standards for food safety, health, and transportation
• Maintain high standards of hygiene, quality control, and risk management within warehouse and delivery operations

Desired Candidate Profile

• Bachelor's degree in Business, Operations Management, Supply Chain or related field; MBA is a plus
• Minimum 5–7 years of experience in operations, preferably within FMCG and/or e-commerce sectors
• Strong understanding of logistics, warehousing, and last-mile delivery in a fast-paced environment
• Proficient in using operations technology, ERP systems, and data analytics tools
• Excellent leadership, communication, and problem-solving skills
• Experience working in the UAE market is highly desirable

Why Join Us?

• Be part of a fast-growing, digitally driven organization
• Lead a high-impact role with significant influence on business performance
• Competitive compensation and career growth opportunities

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• Abu Dhabi , Al Ain - United Arab Emirates (UAE)