Operations Manager, Fitness

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Kerzner International Limited is seeking an Operations Manager Fitness for AWAKEN at Atlantis The Royal in Dubai. You will lead the operational, commercial and service excellence strategy to deliver a world-class luxury wellness experience for guests and members.

Responsibilities include managing daily operations, maintaining safety and cleanliness standards, driving performance, and developing a high-performing team while protecting brand integrity and profitability.

Qualifications

• Minimum 3 years experience in a Fitness Manager or similar leadership role.
• Experience in luxury hospitality, wellness, or fitness environments.
• Strong commercial acumen balancing guest experience and financials.
• Excellent communication, interpersonal and organizational skills.
• Proven ability to lead, train and develop teams.

Responsibilities

• Oversee the day-to-day operations of AWAKEN Fitness ensuring seamless delivery of fitness movement recovery and membership services.
• Maintain the highest standards of cleanliness safety presentation and functionality across all fitness and wellness spaces.
• Develop and implement SOPs operational audits and service standards to continually enhance the member and guest experience.
• Ensure compliance with health safety risk management and emergency response procedures.
• Lead coach and inspire a team of fitness professionals; Recruit, train, develop and retain top talent in alignment with Atlantis The Royal and AWAKEN service standards.
• Manage departmental revenue targets across personal training fitness services and ancillary wellness offerings; analyse KPIs and budgets.
• Lead projects partnerships brand activations and member events that enhance AWAKEN's market positioning.
• Build relationships with members acting as ambassadors for the AWAKEN brand and ensure personalized service delivery.

Job description

About The Role

The Operations Manager Fitness is responsible for leading the operational commercial and service excellence strategy of AWAKEN Fitness at Atlantis The Royal ensuring a world-class luxury fitness experience guest engagement team performance and profitability

Key Duties and Responsibilities

Oversee the day-to-day operations of AWAKEN Fitness ensuring seamless delivery of all fitness movement recovery and membership services Maintain the highest standards of cleanliness safety presentation and functionality across all fitness and wellness spaces Ensure all equipment is maintained serviced and operating in accordance with brand and manufacturer standards Develop and implement SOPs operational audits and service standards to continually enhance the member and guest experience Ensure compliance with health safety risk management and emergency response procedures

Commercial Performance

Deliver departmental revenue targets across personal training fitness services and ancillary wellness offerings Analyse business performance through KPIs reporting forecasting and budgeting processes Identify opportunities to maximize secondary spend through wellness services retail partnerships recovery experiences and member programming Manage departmental labour costs operating expenses and productivity targets

Leadership amp Team Development

Lead coach and inspire a team of fitness professionals Agents Wellness Experience and Attendants Wellness Recruit train develop and retain top talent in alignment with Atlantis The Royal and AWAKEN service standards Conduct regular one-on-one performance reviews training sessions succession planning and career development discussions Foster a culture of accountability collaboration innovation and exceptional guest service

Guest Experience amp Service Excellence

Ensure every member and guest receives a highly personalized luxury wellness experience Handle VIP guests residents celebrities and high-profile clientele with discretion and professionalism Monitor guest satisfaction scores and implement action plans to continuously improve service delivery to a FORBES Five Star Luxury level continuously looking for ways to improve Lead service recovery initiatives and proactively resolve guest concerns within one hour of occurrence Develop exclusive member benefits events activations and wellness programming to increase guest loyalty and utilization Build strong relationships with members act as ambassadors for the AWAKEN brand and ensure personalized service delivery

Programming amp Strategic Initiatives

Collaborate with Spa Wellness Nutrition and Hotel Operations teams to deliver integrated Recovery Longevity and wellbeing experiences Support the development and execution of innovative fitness and recovery programs aligned with emerging wellness trends Lead projects partnerships brand activations and member events that enhance AWAKEN s market positioning Identify opportunities to elevate the fitness offering through technology performance optimization and luxury wellness innovations

Management of Team

Build and maintain strong collaborative relationships across departments to ensure seamless operations effective communication and the achievement of shared business objectives Contribute to the preparation and management of departmental budgets monitoring financial performance against targets identifying variances implementing corrective actions and driving opportunities for improved profitability and operational efficiency Lead and develop the team by setting clear objectives managing performance providing ongoing coaching and feedback and fostering a high-performing engaged culture that supports talent development retention and business growth Drive the execution of strategic priorities by overseeing business performance and budget management providing insight and guidance to the leadership team and influencing cross-functional stakeholders to achieve organizational objectives Manage inspire and mentor a diverse team of colleagues creating an environment that encourages continuous learning professional development collaboration and career progression

Human Resources

Lead all people management activities for direct reports and their teams including recruitment performance management colleague development engagement coaching and employee relations Foster an open-door culture by providing guidance and support to colleagues ensuring concerns and grievances are addressed professionally and promptly Ensure full compliance with all Kerzner HR processes policies and deadlines including performance reviews probation reviews CES SAP and other people initiatives Oversee the performance management process across the department ensuring reviews development plans and follow-up actions are completed effectively and on time Optimize staffing levels and workforce planning to maximize productivity control payroll costs and support operational requirements Champion talent development and succession planning through active Talent Reviews and ongoing career development initiatives Drive compliance with mandatory training requirements and support the development of Departmental Trainers to foster a culture of continuous learning Lead colleague engagement initiatives ensuring survey feedback is translated into meaningful action plans and communicated effectively

Minimum 3 years experience in a Fitness Manager, 5 years as Assistant Fitness Manager, or similar leadership role within a luxury hospitality, wellness, or fitness environment. Quality-driven with exceptional attention to detail and the ability to communicate and uphold service standards across all colleague levels. Proven ability to manage conflict resolution, service recovery, and sensitive situations with professionalism, empathy, and sound judgment. Highly intuitive, adaptable, and decisive, with the ability to think quickly and communicate effectively in a fast-paced environment. Passionate about the fitness, wellness and spa industry, with a strong understanding of current trends, guest expectations, and industry best practices. Strong commercial acumen and fitness industry knowledge, with the ability to balance guest experience, operational excellence, and financial performance. Excellent communication, interpersonal, and organizational skills, with a demonstrated ability to build relationships and influence stakeholders. Strong leadership capabilities with the ability to work independently while fostering collaboration across departments and teams. Confident and professional when engaging with high-profile guests, senior leadership, ownership representatives, and external stakeholders. Hands-on, approachable, and resilient, with the ability to thrive under pressure within a high-volume luxury operation.