Luxury Fitness Operations Lead: Guest Experience & Growth

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Kerzner International Limited is seeking an Operations Manager Fitness for AWAKEN at Atlantis The Royal in Dubai. You will lead the operational, commercial and service excellence strategy to deliver a world-class luxury wellness experience for guests and members.

Responsibilities include managing daily operations, maintaining safety and cleanliness standards, driving performance, and developing a high-performing team while protecting brand integrity and profitability.

Qualifications

• Minimum 3 years experience in a Fitness Manager or similar leadership role.
• Experience in luxury hospitality, wellness, or fitness environments.
• Strong commercial acumen balancing guest experience and financials.
• Excellent communication, interpersonal and organizational skills.
• Proven ability to lead, train and develop teams.

Responsibilities

• Oversee the day-to-day operations of AWAKEN Fitness ensuring seamless delivery of fitness movement recovery and membership services.
• Maintain the highest standards of cleanliness safety presentation and functionality across all fitness and wellness spaces.
• Develop and implement SOPs operational audits and service standards to continually enhance the member and guest experience.
• Ensure compliance with health safety risk management and emergency response procedures.
• Lead coach and inspire a team of fitness professionals; Recruit, train, develop and retain top talent in alignment with Atlantis The Royal and AWAKEN service standards.
• Manage departmental revenue targets across personal training fitness services and ancillary wellness offerings; analyse KPIs and budgets.
• Lead projects partnerships brand activations and member events that enhance AWAKEN's market positioning.
• Build relationships with members acting as ambassadors for the AWAKEN brand and ensure personalized service delivery.

Job description

Kerzner International Limited is seeking an Operations Manager Fitness for AWAKEN at Atlantis The Royal in Dubai. You will lead the operational, commercial and service excellence strategy to deliver a world-class luxury wellness experience for guests and members.

Responsibilities include managing daily operations, maintaining safety and cleanliness standards, driving performance, and developing a high-performing team while protecting brand integrity and profitability.