Operations Manager - Facilities Manager

Salt; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading maintenance company in Dubai is seeking an Operations Manager to enhance customer service and streamline operations. The role entails managing client queries, job scheduling, and ensuring effective communication with internal teams. Ideal candidates should possess prior experience in office management and strong organizational skills.

Qualifications

• Prior experience in customer service/office management, ideally in maintenance or service industries.
• Strong coordination and problem-solving skills.
• Confident communicator with excellent interpersonal skills.

Responsibilities

• Serve as first contact for client queries via phone and email.
• Liaise with internal teams to ensure timely job completion.
• Schedule and coordinate maintenance visits.

Skills

Coordination

Problem Solving

Interpersonal Skills

Customer Service

Job description

Operations Manager - Facilities Management

About the Role:

My client are looking for a highly organized and customer-focused Operations Manager to join their growing maintenance company. You'll manage day-to-day customer queries, oversee job scheduling, and ensure the smooth processing of work orders across the business.

Key Responsibilities:

• Serve as the first point of contact for client queries via phone and email
• Liaise with internal teams (engineers, procurement, finance) to ensure timely job completion
• Log, track, and process work orders and service requests
• Schedule and coordinate maintenance visits and contractor appointments
• Maintain and update job tracking systems and client records
• Provide regular updates to clients regarding job status and follow-ups
• Ensure smooth office operations and provide admin support as needed

The ideal candidate will have:

• Prior experience in a customer service/ office management role, ideally within maintenance, property, or service-based industries
• Strong coordination and problem-solving skills
• Confident communicator with excellent interpersonal skills
• Highly organized with attention to detail and a proactive mindset