Operations Manager-Facilities Management Soft Services (HQ)

Transguard Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading business support and outsourcing provider in the UAE seeks an Operations Manager for Facilities Management Soft Services. This role involves overseeing cleaning operations, ensuring client satisfaction, and managing staff effectively within Dubai's dynamic business environment.

Qualifications

• Experience in facilities management and soft services is critical.
• Demonstrated leadership and communication skills are required.

Responsibilities

• Oversee cleaning operations to ensure high service quality.
• Manage staff and maintain effective communication with clients.
• Implement innovative cleaning solutions and training for staff.

Skills

Leadership

Organizational Skills

Problem-Solving

Tools

CAFM systems

Job description

Transguard Group, established in 2001, has diversified significantly and leads in Cash Services, Security Services, Manpower Services, Facilities Management, and Aviation. It is the UAE’s most trusted business support and outsourcing provider, with a large, dynamic, and culturally diverse workforce of 50,000 employees.

We are currently recruiting for an Operations Manager - Facilities Management Soft Services to join our Integrated Facilities Services team at our HQ in DAFZA, Dubai Airport Freezone.

Scope: The Operations Manager - Soft Services is responsible for overseeing all cleaning operations, ensuring high-quality service delivery, maintaining client satisfaction, and managing staff efficiently. This role requires strong leadership, organizational, and problem-solving skills to ensure all cleaning activities meet the highest standards.

Financial:

• Maintain daily deployments as per contractual agreements.
• Share invoice information and client approvals within stipulated timeframes.
• Monitor all contract expenditures within the budget.
• Maintain contractual KPIs as per scope.
• Implement cost-saving initiatives without compromising service quality.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.

Customer:

• Coordinate with internal stakeholders for new contract mobilization.
• Maintain effective communication with internal departments.
• Develop and sustain good relationships with clients, holding regular meetings to ensure smooth contract operations.
• Address client escalations and operational needs promptly.
• Identify operational challenges and implement solutions to improve efficiency.
• Seek process improvement opportunities and apply innovative solutions.
• Ensure compliance with health and safety regulations and company policies.
• Train staff on safe cleaning practices and proper use of chemicals and equipment.

Process:

• Create work schedules aligned with contractual scope for seamless delivery.
• Monitor and review service level agreements monthly.
• Report service variations to the account manager and ensure client review and approval.
• Utilize CAFM systems effectively.
• Maintain records of cleaning activities, staff performance, inventory, and financials.
• Prepare regular operational performance reports for senior management.
• Keep all contract documentation updated and compliant with policies and regulations.
• Conduct regular inspections to ensure quality standards.
• Develop a system for client feedback to improve service delivery.

Innovation:

• Identify and implement technological solutions.
• Enhance cleaning effectiveness through new methods.
• Create customized cleaning solutions.