Operations Manager

A leading bank is actively recruiting an operations manager for their Umm Al Quwain office.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

Main responsibilities will include but are not limited to:

• Management of banking operations including account opening, maintenance, and closure ensuring compliance with internal policies and regulatory guidelines.
• Lead and coordinate automation initiatives.
• Oversee and respond to customer inquiries, complaints, and identify root causes while implementing improvements in processes to enhance service delivery.
• Build and maintain good relationships with key stakeholders.
• Maintain strong system controls to safeguard the operations environment.
• Handle internal, external, and regulatory audits.

To be successful you will need to meet the following:

• Bachelor's degree. An MBA is a plus.
• Must have proven experience as an operations manager within the banking and financial services industry in the UAE.
• Experience in handling banking operations in a centralized environment.
• Strong understanding of banking regulations, compliance requirements, and risk management practices.
• Excellent leadership, communication, and interpersonal skills.
• Applicants should be available for face-to-face interviews in the location mentioned above.