Operations Manager

Dulsco Group; Dubai; On-site; AED 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic professional to enhance operational performance and compliance across multiple contracts. The role involves designing solutions that meet quality and safety standards while fostering a culture of continuous improvement. You will collaborate with various teams to ensure resource availability, manage service level agreements, and lead employee engagement initiatives. This position offers a unique opportunity to drive operational excellence and contribute to the overall success of the organization in a vibrant work environment.

Qualifications

• Strong background in performance management and compliance adherence.
• Experience in resource planning and customer-focused operations.

Responsibilities

• Design and implement solutions to meet performance targets.
• Ensure compliance with statutory requirements and effective training.
• Lead operational excellence in contract mobilization and demobilization.

Skills

Performance Management

Compliance Management

Resource Planning

Customer Focus

Operational Excellence

Employee Engagement

Education

Bachelor's Degree in Business Administration or related field

Job description

Job Responsibilities

1. Helps design and implement solutions that deliver performance targets related to quality, health and safety, environmental standards, operations, customer satisfaction, financial goals, and colleagues' welfare.
2. Maintains compliance with statutory requirements through adherence to procedures and effective colleague training and development.
3. Ensures the availability of resources to maximize efficiency while delivering the required workload by collaborating with resource planning teams.
4. Provides a safe working environment; role models and maintains safe and secure working practices.
5. Identifies, develops, and executes plans to improve contract profitability year on year against departmental targets.
6. Works with the operational performance manager to develop and coordinate accurate and timely operational and business dashboards for each delivery area, collaborating with Customer Insight to ensure external benchmarking and customer focus.
7. Creates and manages service level agreements with key suppliers and stakeholders.
8. Leads a customer-focused employee relations climate, working jointly with colleagues through meaningful engagement and empowerment.
9. Enables, empowers, and embeds a culture of continuous improvement that delivers value-added change.
10. As a member of the Account Management Team, acts as the operational subject matter expert for the specific contracts within the designated portfolio.
11. Supports both the account management and operation delivery teams in investigating and managing operational incidents on any contract within the portfolio.
12. Works with relevant stakeholders to develop, plan, and lead operational excellence in the mobilization and demobilization of contracts.
13. Models collaboration, leads, and motivates the operational delivery team to make decisions that align with the contract strategy and business plan.
14. Ensures that all front-line staff have the relevant training and regulatory qualifications required to perform their duties.