Operations Manager

MetaHomes; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A fast-growing digital real estate listing platform seeks a strategic Operations Manager to lead operational strategy and ensure a seamless user experience. The ideal candidate will have proven leadership skills in real estate platforms, expertise in user journey management, and a data-driven approach to optimize operations.

Benefits

Opportunity to influence strategic operations

Work with a passionate and agile team

Qualifications

• Proven experience in operations leadership within a real estate listing platform.
• Deep understanding of digital platform models and marketplace dynamics.
• Strong exposure to the full user journey: onboarding, engagement, lead generation.

Responsibilities

• Design and implement platform-centric operational strategies.
• Map and optimize the user journey across key personas.
• Collaborate with cross-functional teams to ensure operational alignment.

Skills

Strategic thinking

Analytical skills

Project management

Education

Bachelor’s or Master’s Degree in Business Administration

Operations Management

Tools

CRM systems

Property management software

Workflow automation tools

Analytics platforms

Job description

We are a dynamic and fast-growing digital real estate listing platform revolutionizing how users discover, list, and engage with real estate opportunities. Our mission is to create a seamless, intuitive, and value-driven experience for property owners, brokers, and end-users alike. To fuel our next phase of growth, we are seeking a highly skilled and strategically minded Operations Manager to lead and optimize the platform’s operational strategy and execution.

Role Overview:

This is not a typical operational role focused on day-to-day firefighting. Instead, we are looking for a strategic operator and platform thinker who can architect and scale operational systems to support our platform’s growth, user engagement, and monetization. The ideal candidate must have direct experience in a real estate listing platform, with an in-depth understanding of the full user journey — from property onboarding and broker engagement to lead generation and user retention.

Key Responsibilities:

Strategic Operations & Optimization

• Design and implement platform-centric operational strategies to scale business functions efficiently.
• Align operational workflows with strategic goals, product roadmap, and revenue targets.
• Identify and execute on operational growth levers including user acquisition, engagement, retention, and monetization.

User Journey & Experience Management

• Map and optimize the end-to-end user journey across key personas: property owners, agents/brokers, and end users.
• Monitor and improve onboarding funnels for properties and agents to ensure high-quality listings and data integrity.
• Drive initiatives that improve lead generation, user satisfaction, and platform stickiness.

Cross-functional Collaboration

• Collaborate closely with Product, Marketing, Technology, Sales, and Customer Success teams to ensure operational alignment and user experience consistency.
• Translate business objectives into operational processes and digital solutions in partnership with internal stakeholders.

Data-Driven Decision Making

• Build dashboards and metrics to monitor KPIs tied to operational efficiency and user behavior.
• Conduct performance analysis and leverage insights to drive iterative improvements and optimize resource allocation.

Process Automation & Scalability

• Identify process inefficiencies and lead digital transformation initiatives to automate and scale operations.
• Manage tech integrations and third-party tools to support operational excellence.

Team Leadership & Vendor Management

• Lead and mentor junior operations staff, ensuring high-performance execution and accountability.
• Manage relationships with third-party vendors, data providers, and service partners critical to platform success.

Key Requirements:

Must-Have:

• Proven experience in operations leadership within a real estate listing platform (B2B2C or B2C model).
• Deep understanding of digital platform models, user funnels, and marketplace dynamics.
• Strong exposure to the full user journey, including:
• Property/Listing onboarding
• Agent/Broker engagement
• Lead generation and distribution
• Retention strategies

Skills & Attributes:

• Strong strategic thinking and business acumen; can connect operations to business growth.
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Strong project management skills and ability to coordinate across diverse teams.
• Ability to work in a fast-paced, evolving tech environment with minimal supervision.
• Familiarity with tools such as CRM systems, property management software, workflow automation tools, and analytics platforms.

Preferred Qualifications:

• Bachelor’s or Master’s Degree in Business Administration, Operations Management, or related field.
• Experience working with PropTech, SaaS platforms, or marketplaces is a strong advantage.
• Technical affinity or understanding of platform infrastructure, APIs, or listing syndication tools.

Why Join Us?

• Be part of a tech-driven real estate platform shaping the future of property discovery.
• Opportunity to influence and lead strategic operations at a high-impact level.
• Work with a passionate, agile, and visionary team.