Operations Manager

Valtrans; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a dynamic Valet Operations Manager to lead valet parking services. This role requires a proactive leader focused on delivering exceptional guest experiences and optimizing operational efficiency. Responsibilities include managing daily operations, recruiting and training staff, and ensuring compliance with safety standards. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer service orientation. If you're ready to make a significant impact in a high-paced environment, this opportunity is perfect for you.

Qualifications

• Proven experience in valet services or parking operations management.
• Strong leadership and team management skills.

Responsibilities

• Manage daily valet operations for smooth service delivery.
• Recruit, train, and supervise valet staff.

Skills

Leadership

Customer Service

Communication

Problem-solving

Organizational Skills

Job description

We are seeking a dynamic and experienced Valet Operations Manager to lead and oversee all valet parking services within the company. This role demands a proactive leader dedicated to delivering exceptional guest experiences, optimizing operational efficiency, and ensuring the highest standards of service and safety. Responsibilities: - Manage daily valet operations to ensure smooth and efficient service delivery. - Recruit, train, and supervise valet staff, fostering a team-oriented environment. - Develop and implement operational procedures to maximize efficiency and guest satisfaction. - Maintain high standards of vehicle safety and security throughout the valet process. - Collaborate with other hotel departments to enhance overall guest experience. - Handle guest inquiries, complaints, and feedback with professionalism and promptness. - Monitor and manage budgets, including labor costs and equipment maintenance. - Ensure compliance with local regulations and company policies related to valet operations. -

- Proven experience in valet services or parking operations management, preferably within the hospitality industry or 5-star hotels. - Strong leadership and team management skills with the ability to motivate and develop staff. - Excellent communication and interpersonal skills to effectively interact with guests and team members. - Ability to work under pressure and handle high-volume periods efficiently. - Good organizational and problem-solving abilities. - Familiarity with safety and security protocols relevant to vehicle handling. - Flexibility to work in shifts, including weekends and public holidays. - Fluency in English and able to speak in Arabic. - Customer service oriented with a keen eye for detail and quality.