Operations Manager

NMC Healthcare; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

A leading healthcare organization in Dubai seeks an Operations Manager to oversee hospital operations. The role involves ensuring compliance with regulatory standards, optimizing operational workflows, and enhancing patient safety. Candidates need significant experience in hospital operations and knowledge of healthcare regulations.

Qualifications

• 8-12 years of progressive experience in hospital operations.
• Strong knowledge of DHA regulations and JCI standards.
• Proficiency in HIS and MS Office.

Responsibilities

• Lead daily operations of clinical, administrative, and support departments.
• Ensure compliance with DHA and international accreditation standards.
• Monitor KPIs and drive initiatives to improve patient flow.

Skills

Leadership and team development

Strategic planning

Excellent communication

Crisis management

Understanding of Dubai healthcare market

Education

Bachelor’s degree in Healthcare Administration or Business Management

Master’s in Hospital Administration (MHA) or MBA in Healthcare Management

Tools

Hospital management systems (HIS)

MS Office applications

Job description

• To oversee and manage the overall operations of Hospital, ensuring efficient and high-quality delivery of clinical and non-clinical services in accordance with UAE healthcare standards. The Operations Manager plays a key role in enhancing patient safety, optimizing operational workflows, and supporting strategic initiatives to achieve organizational goals.

Key Responsibilities:

• Lead daily operations of clinical, administrative, and support departments ensuring smooth coordination and service delivery
• Ensure compliance with DHA and international accreditation standards (e.g., JCI)
• Develop and execute operational strategies in line with hospital objectives and Dubai healthcare regulations
• Monitor KPIs and drive initiatives to improve patient flow, staff efficiency, and service quality
• Liaise with department heads to manage staffing, budgeting, and inventory in a cost-effective manner
• Manage vendor relationships, service contracts, and facility maintenance
• Champion digital health tools including HIS implementation, data analytics, and patient feedback systems
• Oversee patient experience programs and manage grievance resolution processes promptly and professionally
• Support emergency preparedness and business continuity planning in coordination with senior leadership
• Work closely with HR to enhance staff engagement, training, and performance management

Qualification:

• Bachelor’s degree in Healthcare Administration, Business Management, or related field (mandatory).
• Master’s in Hospital Administration (MHA) or MBA in Healthcare Management (preferred)
• 8-12 years of progressive experience in hospital operations, including leadership roles in Dubai or the UAE.
• Strong knowledge of DHA regulations, JCI standards, and healthcare quality frameworks
• Proficiency in hospital management systems (HIS) and MS Office applications.

Skills & Competencies:

• Leadership and team developmentStrategic planning and analytical thinking
• Excellent communication and stakeholder engagement
• Crisis and conflict management
• Understanding of Dubai healthcare market and operational challenges

Financial Responsibilities:

• Collaborate with the Finance Department in preparing annual budgets for operational departments and monitor budget adherence.
• Identify cost-saving opportunities through process optimization, vendor negotiations, and efficient resource utilization.
• Track and analyze departmental expenditures, ensuring financial targets are met without compromising service quality.
• Review and approve departmental purchase requests, ensuring alignment with budgetary guidelines.
• Prepare financial reports related to operational metrics, revenue-generating services, and cost-control initiatives for senior management.
• Contribute to business planning and forecasting by providing operational insights and financial data.
• Collaborate with clinical teams to enhance the performance of revenue-generating services such as surgeries, diagnostics, and specialty clinics.
• Analyze patient volume trends and service line performance to identify growth opportunities.
• Support marketing and business development efforts to attract new patients and enhance hospital visibility.
• Implement operational strategies that improve service utilization and reduce patient leakage