Operations Manager

About The Job

As Operations Manager, you will manage all aspects of product flow, loss prevention, facilities, and health & safety. You will lead, manage and develop the stock team and partner with the management teams in store to optimise operations across and between all departments/concessions, delivering a positive impact on sales, service and stock management.

Job responsibilities

Team Management and Development

• Inspire and lead your team to proactively support the delivery of Louis Vuitton Promise, through demonstrating and modeling the 4 Louis Vuitton Attitudes.
• Support the team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer and Store Manager to tailor individual plans.
• Identify, recruit and develop talents, secure succession plans in collaborations with your manager.
• Set individual and team goals, proactively assess and manage performance against expectations.
• Manage and motivate the team to meet goals; create a positive harmonious work environment, foster cooperation within the team and between managers.
  
  

Product Flow and Stock Control

• Manage product flow in and out of the store replenishment from delivery to shop floor.
• Optimize operations processes in the store relating to product flow.
• Develop initiatives to improve stock management with a direct positive impact on stock loss.
• Partner with sales management to ensure shop soiled and defective procedures are adhered to.
• Set up and track stock KPI's for review with Store Director on a monthly basis.
• Develop closer working relationship between stock and shop floor teams.
• Work closely with Logistics & Supply Chain to identify and address issues and areas for improvement.
  
  

Security

• Partner with Management to ensure security risks are minimized and appropriate procedures are in place (staff, clients health and safety, fire etc.).
• Responsible for Incident Reports.
• Work closely with the regional Operations Manager to identify and address issues and areas for improvement building action plans.
• Ensure all team members have security training to support increasing awareness and reduce thefts.
  
  

Facilities, Maintenance and IS&T:

• Review and follow up of maintenance and minor works.
• Support the Store Management in matters related to external supplies.
• Responsible for Suppliers and PO process.
  
  

Profile

Expected Attitudes & Skills

• Curious, agile and business driven, you are organized and details oriented. You have a professional attitude and a sense of service.
• Good understanding of Stocks Operations and KPI's are needed.
• Strong verbal communication skills.
• Organizational skills and ability to work in a fast paced and changing environment, moving priorities.
• Strong interest in fashion and luxury.
  
  

Required Professional Experience

• Substantial experience in Stock or a Managerial role in a Store, in a highly brand-driven and fast-paced retail company, ideally within the fashion / luxury / accessories industry or hospitality industry, and in a multicultural environment.
  
  

Reference LVM28055