Operations Manager

Louis Vuitton; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking an Operations Manager who will oversee product flow, stock management, and team development in a vibrant retail environment. This role requires a proactive leader with substantial experience in stock operations within the fashion or luxury sector. You will be responsible for optimizing store processes, ensuring security protocols, and fostering a positive team atmosphere. If you are detail-oriented, organized, and passionate about luxury retail, this opportunity will allow you to make a significant impact in a dynamic setting.

Qualifications

• Substantial experience in stock or managerial roles in retail, ideally in fashion or luxury.
• Strong understanding of stock operations and KPIs.

Responsibilities

• Manage product flow and stock control to optimize operations.
• Inspire and lead the team to meet performance goals.
• Ensure security and health & safety procedures are followed.

Skills

Team Leadership

Stock Management

Communication Skills

Organizational Skills

Problem Solving

Customer Service

Job description

About The Job

As Operations Manager, you will manage all aspects of product flow, loss prevention, facilities, and health & safety. You will lead, manage and develop the stock team and partner with the management teams in store to optimise operations across and between all departments/concessions, delivering a positive impact on sales, service and stock management.

Job responsibilities

Team Management and Development

• Inspire and lead your team to proactively support the delivery of Louis Vuitton Promise, through demonstrating and modeling the 4 Louis Vuitton Attitudes.
• Support the team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer and Store Manager to tailor individual plans.
• Identify, recruit and develop talents, secure succession plans in collaborations with your manager.
• Set individual and team goals, proactively assess and manage performance against expectations.
• Manage and motivate the team to meet goals; create a positive harmonious work environment, foster cooperation within the team and between managers.
  
  

Product Flow and Stock Control

• Manage product flow in and out of the store replenishment from delivery to shop floor.
• Optimize operations processes in the store relating to product flow.
• Develop initiatives to improve stock management with a direct positive impact on stock loss.
• Partner with sales management to ensure shop soiled and defective procedures are adhered to.
• Set up and track stock KPI's for review with Store Director on a monthly basis.
• Develop closer working relationship between stock and shop floor teams.
• Work closely with Logistics & Supply Chain to identify and address issues and areas for improvement.
  
  

Security

• Partner with Management to ensure security risks are minimized and appropriate procedures are in place (staff, clients health and safety, fire etc.).
• Responsible for Incident Reports.
• Work closely with the regional Operations Manager to identify and address issues and areas for improvement building action plans.
• Ensure all team members have security training to support increasing awareness and reduce thefts.
  
  

Facilities, Maintenance and IS&T:

• Review and follow up of maintenance and minor works.
• Support the Store Management in matters related to external supplies.
• Responsible for Suppliers and PO process.
  
  

Profile

Expected Attitudes & Skills

• Curious, agile and business driven, you are organized and details oriented. You have a professional attitude and a sense of service.
• Good understanding of Stocks Operations and KPI's are needed.
• Strong verbal communication skills.
• Organizational skills and ability to work in a fast paced and changing environment, moving priorities.
• Strong interest in fashion and luxury.
  
  

Required Professional Experience

• Substantial experience in Stock or a Managerial role in a Store, in a highly brand-driven and fast-paced retail company, ideally within the fashion / luxury / accessories industry or hospitality industry, and in a multicultural environment.
  
  

Reference LVM28055