Operations Manager

PayTech Group; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

A leading company in the financial services sector is seeking a professional for the Card Operations role in Abu Dhabi. The ideal candidate will have extensive experience in card operations and excellent stakeholder engagement skills. This position involves overseeing card issuance, onboarding new clients, and ensuring operational efficiency within the commercial cards team. Candidates with strong operational insights and local UAE experience are highly encouraged to apply.

Qualifications

• 10 years experience in the cards/financial institution space.
• Experience in card operations, including onboarding, card issuance.
• Strong understanding of commercial card operations.

Responsibilities

• Manage onboarding of new customers and card issuance processes.
• Engage with Card Operations for operational efficiency.
• Support Sales team to identify card opportunities and manage client requests.

Skills

Operational Efficiency

Client Management

Stakeholder Engagement

B2B Payments

Education

Local experience in the UAE/GCC region

Proficiency in English

Tools

Card Management Systems (e.g. FiServ)

Job description

• 10 years experience in the cards/financial institution space
• Experience in card operations, including onboarding, card issuance, and post- issuance support

MANDATORY REQUIREMENTS**:

• Local experience in the UAE/GCC region
• Proficiency in English
• Experience with operational usage of a CMS - Fiserv

PURPOSE OF THE PROJECT

The project involves providing support for the Commercial Cards Operations and Sales Support across the UAE market. This includes managing/executing the onboarding of new customers, managing card issuance, and providing post-issuance support such as blocking/unlocking cards, handling declines, and managing chargebacks

Key Activities

Core Responsibilities and Accountabilities

• Engage with Card Operations for oversight and identify opportunities for streamlining and operational efficiency
• Support operational onboarding of new customers, working with sales, implementation, card operations, and relationship management teams
• Manage corporate card-related requests (e.g., limits, cards) from existing corporates/TMCs, ensuring timely resolution and completion
• Support the Sales team to identify card opportunities and prioritize key clients for card programs
• Monitor new implemented clients to review card usage and ramp up
• Working closely with the Product team to ensure customer feedback is shared and help to enable the usage of new features as they become available
• Develop Standard Operating Procedures (SOPs) to help train key stakeholders and look to optimise/streamline these processes
• Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth
• Run periodic update meetings with management, including reporting on key activities, risks, and other aspects of the business

KPIs

• Feedback from FAB stakeholders (e.g. Head of Commerical Cards, Relationship Managers, Product etc) on delivering weekly and monthly expectations
• Feedback from Corporate customers
• Operational Efficiency: Measure the efficiency of commercial card operational processes i.e. level of STP
• Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program
• Card Optimization: Increase spend on low utilized card portfolio

Knowledge and Experience

• Strong understanding of cards in general and commercial cards specifically
• Experience in card operations oversight and operational insights
• Strong experience with Corporate Banking client management, particularly Corporate Cards
• Good understanding/experience with Card Management Systems (e.g FiServ)
• Experience in engaging senior stakeholders
• Robust understanding of B2B payments
• Operational expertise in commercial payment products, service, or platform capability with emphasis on commercial cards and the ecosystem

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