Operations Manager

dLocal; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the banking industry is seeking an Operations Manager to oversee daily operations and develop strategies for operational excellence. The ideal candidate will have a strong background in payments, excellent communication skills, and the ability to thrive in a fast-paced environment. This role will involve collaboration across departments to drive growth and efficiency, making it essential for the candidate to possess a keen understanding of analytics and reporting.

Qualifications

• 5-7 years of experience as an Operations Manager in banking, fintech, or related fields.
• Strong technical understanding of payments operations.
• Ability to work in a fast-paced environment across time zones.

Responsibilities

• Manage day-to-day operations and improve operational excellence.
• Develop and implement business strategies for various countries.
• Oversee technology solutions and partner negotiations.

Skills

Payments operations

Data analytics

SQL

Communication

Organizational skills

Job description

Responsibilities:

1. Manage day-to-day operations and establish mechanisms/processes to monitor payment success rates 24x7 across banks, partners, and merchants, aiming to improve operational excellence.
2. Develop business strategies related to structures, costs, and capabilities for each country of operation.
3. Implement efficient processes and identify new opportunities for growth.
4. Oversee the implementation of technology solutions organization-wide.
5. Manage relationships and negotiations with partners and local acquirers.
6. Evaluate risks and lead quality assurance initiatives.
7. Analyze performance data and optimize processes accordingly.
8. Understand Dlocal operations to detect and prevent operational and technical issues, proposing strategic improvements.
9. Collaborate with various departments to support their needs, providing transaction data, feedback from local providers, and analysis of current issues affecting clients and processes.

Candidate Profile:

1. Strong background in payments operations with a technical understanding.
2. 5-7 years of experience as an Operations Manager in a similar environment.
3. Experience in banking, financial services, fintech, or related fields.
4. Adaptability to fast-paced, changing environments; willingness to work across time zones.
5. Knowledge of data analytics and reporting, including SQL.
6. Familiarity with legal, finance, product, and IT functions.
7. Excellent presentation, communication, and reporting skills.
8. Detail-oriented with a curious and positive attitude.
9. Exceptional organizational skills to manage multiple projects simultaneously.
10. Ability to meet tight deadlines.
11. Fluent in English and willing to travel.
12. Team-oriented mindset.

Additional Information:

• Industry: Banking, Broking
• Department: Administration
• Keywords: Operations Manager

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