Operations & Maintenance Technician 1

Operations & Maintenance Technician 1

Date: 22 Apr 2025

Location: Dubai, DU, AE

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company.

Could you be the full-time onsite Central Control Operator in Dubai, United Arab Emirates we’re looking for?

Your future role

Take on a new challenge and apply your detail-oriented and safety-focused expertise. You’ll work alongside diligent, collaborative, and proactive teammates. You'll ensure the highest standards of safety and efficiency as the Central Control Operator for our Dubai Automated People Mover (APM) system. Day-to-day, you’ll work closely with teams across the business (including train operators, maintenance teams, and emergency services), supervise and coordinate automated train movements, and much more.

We’ll look to you for:

1. Safety Management:
   • Ensure the safety of passengers and staff by adhering to all safety protocols and procedures.
   • Monitor system operations to identify and address potential safety hazards promptly.
   • Conduct regular safety checks and audits in compliance with the rule book and standard operating procedures (SOPs).
2. Mainline Operations:
   • Supervise and coordinate schedule regulations to meet scheduling objectives.
   • Maintain balanced headways in accordance with service schedules.
   • Manage service build-ups/reductions.
   • Control access to mainline territory and manage mainline automatic/manual train movements.
   • Implement Work Authorization Procedures for mainline ATC territory in compliance with established access rules and procedures.
   • Understand operations of power distribution, PA/PIS, building management and access control systems.
   • Manage Traction Power Sub Station to 750 VDC system and monitor for alarms.
   • Responsible for all incoming telephone communications, emergency communications and requests for immediate/routine station maintenance or service.
   • Contact and coordinate emergency services in response to emergencies on system.
3. Communication:
   • Maintain clear and effective communication with train operators, maintenance teams, and other stakeholders via radio and other communication tools.
   • Provide timely updates and reports to the Operations Manager and other relevant parties.
   • Facilitate stakeholder communication to ensure smooth coordination and resolution of issues.
4. System Monitoring and Control:
   • Monitor the APM system using control room equipment and software.
   • Respond to system alerts and anomalies, taking appropriate action to maintain service continuity.
   • Coordinate with maintenance teams to address technical issues and ensure minimal disruption to operations.
5. Permit to Work:
   • Manage the Permit to Work (PTW) system, ensuring all maintenance and repair activities are authorized and conducted safely.
   • Verify that all PTW documentation is complete and accurate before issuing permits.
   • Lead the implementation of power shutdowns and follow SSOW.
6. Rule Book and SOP Compliance:
   • Ensure all operations are conducted in accordance with the rule book and SOPs.
   • Keep up-to-date with any changes to the rule book and SOPs, and implement these changes as required.
7. Emergency Procedures:
   • Implement emergency procedures in the event of incidents or system failures.
   • Coordinate with emergency services and internal teams to manage and resolve emergencies effectively.
   • Conduct regular drills and training sessions to ensure preparedness for emergency situations.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• High school diploma or equivalent; additional technical or vocational training is a plus.
• Previous experience in a control room or similar operational environment is preferred.
• Experience with automated transit systems or rail operations is an advantage.
• Strong verbal and written communication skills.
• Proficiency in radio communication and other control room technologies.
• Excellent problem-solving and decision-making abilities.
• Ability to work under pressure and handle emergencies calmly and efficiently.
• Relevant safety and operational certifications are desirable.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues.
• Work with cutting-edge control room equipment and advanced software systems.
• Progress towards becoming a leader in safety management and operational excellence within the automated transit industry.
• Utilise our dynamic working environment.
• Contribute to innovative projects.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award-winning learning.
• Benefit from a fair and dynamic reward package that recognises your performance and potential.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.