Operations Lead

Shipa Ecommerce; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Shipa Ecommerce is seeking an Operations Lead to oversee daily operations in logistics and supply chain management. This role involves managing courier services, optimizing delivery routes, and ensuring compliance with safety standards while coordinating with various teams. Candidates should possess a relevant degree and extensive experience in logistics operations, especially within the e-commerce sector.

Benefits

Health insurance

Training and development opportunities

Flexible working hours

Performance bonuses

Qualifications

• 5-7 years of experience in courier/logistics operations, preferably in e-commerce.
• Familiarity with e-commerce platforms and integration processes required.

Responsibilities

• Oversee day-to-day operations of courier and logistics services.
• Manage hub/warehouse operations, including package handling and dispatch.
• Supervise last-mile delivery execution and optimize delivery routes.

Skills

Data Analysis and Reporting

Customer Service Management

Negotiation and influence

Teamwork and Collaboration

Problem-solving

Education

Bachelor's degree in Industrial Engineering

Supply Chain Management

Business Administration

Logistics

MBA

Tools

Logistics management systems

Job description

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Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables.

Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables.

Your Responsibilities:

• Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages
• Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch
• Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems
• Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
• Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met
• Train, and manage delivery associates, drivers, and operations support staff
• Monitor performance metrics and implement improvement plans
• Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
• Ensure compliance with safety, legal, and company standards in all operations
• Identify operational gaps and lead process improvement initiatives
• Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs

Requirements

Your Qualifications:

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)
• 5-7 years of experience in courier/logistics operations, preferably in the e-commerce sector
• Familiarity with e-commerce platforms and integration processes
• Experience with route optimization and fleet management technologies
• Knowledge of local and regional logistics regulations

Your Competencies:

Technical:

• E-commerce Platform Proficiency
• Data Analysis and Reporting
• Customer Service Management
• Proficiency in logistics management systems and tools
• Proven experience in last-mile delivery and hub operations
• Excellent problem-solving and analytical abilities

Behavioral:

• Teamwork and Collaboration
• Strong communication and stakeholder management skill
• Quality and Results focused
• Learning Agility
• Business Acumen
• Strategic Thinking
• Adaptability and Flexibility
• Negotiation and influence
• Emotional Intelligence
• Decision Making

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage

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