Operations Head-Hospitality

IIQAF Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join IIQAF Group as an Operations Head, where you will oversee the daily operations in a dynamic hospitality environment. The role involves managing teams to enhance customer satisfaction and implement operational strategies while ensuring compliance with industry standards. With a commitment to employee growth and a collaborative culture, this position provides a significant opportunity for career advancement.

Benefits

Competitive salaries

Opportunities for growth and development

Positive and collaborative culture

Qualifications

• Minimum of 5 years of managerial experience in hospitality.
• Strong understanding of hotel and restaurant operations.
• Willingness to work weekends and holidays as needed.

Responsibilities

• Oversee day-to-day operations of hospitality facilities.
• Develop strategies for revenue and customer satisfaction.
• Lead and mentor a team of hospitality professionals.

Skills

Leadership

Customer Service

Problem Solving

Communication

Negotiation

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Job description

IIQAF, a prestigious name in the hospitality industry, is seeking a dynamic and experienced Operations Head to join our team! As the Operations Head for IIQAF, you will play a crucial role in ensuring the smooth and efficient functioning of our hospitality operations. If you are passionate about hospitality, thrive in a fast-paced environment, and possess exceptional leadership and organizational skills, this could be the perfect opportunity for you.

Key Responsibilities:

1. Oversee and manage the day-to-day operations of IIQAF's hospitality facilities, including hotels, restaurants, and event venues.
2. Develop and implement strategies to increase revenue, profitability, and overall customer satisfaction.
3. Lead and mentor a team of hospitality professionals, providing guidance and support to ensure they deliver exceptional service to our guests.
4. Collaborate with department heads to establish and maintain high standards of cleanliness, safety, and guest experience.
5. Monitor and analyze operational data to identify areas for improvement and implement effective solutions.
6. Manage budgeting, forecasting, and financial reporting for the operations division.
7. Develop and maintain relationships with vendors, suppliers, and other external partners.
8. Continuously review and improve processes to optimize efficiency and reduce costs.

Requirements:

1. Bachelor's degree in Hospitality Management or related field.
2. Minimum of 5 years of experience in a managerial role in the hospitality industry.
3. Proven track record of successfully managing and leading a team.
4. Strong understanding of hotel and restaurant operations, revenue management, and customer service.
5. Excellent communication, negotiation, and problem-solving skills.
6. Ability to work well under pressure and handle multiple tasks simultaneously.
7. Proficient in Microsoft Office and other relevant software.
8. Familiarity with industry regulations and health and safety standards.
9. Willingness to work weekends, evenings, and holidays as needed.

Why work for IIQAF:

IIQAF is committed to providing an inclusive and supportive work environment where employees are valued and recognized for their contributions. We offer competitive salaries, opportunities for growth and development, and a positive and collaborative culture. As part of our team, you will have the chance to work with a diverse team of professionals and contribute to the success of our organization.

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