Operations Executive Admin

fäm Properties Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a leading real estate development team as an Operations Executive. You will streamline administrative tasks and enhance client experiences throughout the property sales cycle. We are looking for an organized and detail-oriented professional ready to deliver exceptional service and support in a dynamic environment.

Qualifications

• Proven experience in operations or customer service roles, preferably in real estate.
• Exceptional organizational and time management abilities.
• Proficient in English with strong interpersonal skills.

Responsibilities

• Manage client inquiries and administrative tasks throughout the sales cycle.
• Coordinate documentation, contract signing, and payment processes.
• Generate reports on sales activities for stakeholder updates.

Skills

Communication Skills

Organizational Skills

Technical Skills

Client Support

Adaptability

Tools

CRM Software

Job description

We are seeking an experienced Operations Executive to join our real estate development team. In

this role, you will manage and streamline the administrative and operational tasks throughout the

property sales cycle, ensuring a smooth and positive experience for our clients from initial inquiry

through to handover. The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to coordinate effectively between clients and internal departments.

Responsibilities:

Client Inquiry Management: Handle incoming client inquiries (via phone, email, etc) and

register new leads and client details in the CRM in a timely and accurate manner.

Documentation & Contracts: Prepare and issue all sales documents, including Sales and

Purchase Agreements (SPAs), addendums, and any related paperwork, ensuring that all

documents are correct and compliant with company standards and legal requirements.

Contract Signing & DLD Registration: Coordinate the signing of SPAs and other contracts

between the company and clients. Facilitate the submission of required documents and

applications on the Dubai Land Department (DLD) portal to initiate property registration and

comply with regulatory procedures.

Payments & Receipts: Issue official receipts for payments received and manage the payment

collection process according to the agreed payment plan. Monitor payment schedules,

follow up on upcoming or overdue payments, and ensure all financial transactions are

properly documented.

Client Support: Serve as a point of contact for clients after the sale, promptly answering

queries regarding payment plans, documentation, or any concerns. Provide excellent

customer service in person and maintain positive relationships by keeping clients informed

about the status of their purchase and next steps.

Handover Coordination: Support the property handover process to clients by coordinating

with the handover/project delivery team. Prepare handover documents, schedule handover

appointments, and assist clients with final procedures, ensuring a smooth transition of the

property to the owner.

Data Management: Keep all client and sales data up-to-date in CRM. This includes logging

client interactions, updating deal statuses, uploading signed agreements, and maintaining an

organized digital record of all transactions. Ensure data integrity and confidentiality at all

times.

Reporting: Generate and provide timely reports on sales activities and client status to

stakeholders. These reports may include sales progress, payment collection status, inventory

updates, and any issues or delays, thereby enabling informed decision-making.

Cross-Functional Coordination: Work closely with internal teams – including Sales, Legal,

Finance, and Customer Service – to resolve any issues related to contracts, payments, or

client requests. Ensure effective communication and coordination across departments for

smooth execution of the sales process.

Requirements:

Experience: Proven experience in an operations, sales administration, or customer service

role. Experience in the real estate industry or property development environment is a strong

plus.

Communication Skills: Excellent verbal and written communication skills in English, with a

professional demeanor. Strong interpersonal skills and a customer-focused approach are

essential for interacting with clients and colleagues. (Proficiency in additional languages,

such as Arabic, is a plus.)

Organizational Skills: Exceptional organizational and time management abilities. Capable of

handling multiple tasks, managing priorities, and meeting deadlines while maintaining high

attention to detail in documentation and data entry.

Technical Skills: Proficiency in general computer literacy. Familiarity with CRM software ,

along with the ability to quickly learn new systems and tools.

Knowledge: understanding of real estate sales transactions and documentation is beneficial.

Familiarity with Dubai Land Department procedures or property registration processes is a

plus (but not required).

Teamwork & Attitude: A proactive, solution-oriented mindset with the ability to work both

independently and collaboratively as part of a team. High level of professionalism and

integrity, with the ability to handle sensitive client information confidentially and

respectfully.

Adaptability: Comfortable working in a fast-paced environment and adapting to changing

processes or client needs. Willingness to take initiative to improve operational workflows

and contribute to a high-performance culture.

Ready to take the next step? Apply now and be part of something great!