Operations Excellence Manager

You will assist the hotel management in achieving its quality and operational excellence objectives. This includes reviewing, analysing, implementing and improving customer service metrics included but not limited to the brand standard compliance, emotional audits, guest satisfaction data and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

Qualifications

• Graduate degree in Hotel Management or related field
• Minimum 3 years experience in Operational Excellence Management role – service industry sector.
• It is a plus if you have achieved a Recognised Excellence Award Assessor or Qualified ISO 9001:2000 Lead Auditor, or certified in Six Sigma, green belt or black belt.
• Demonstrable excellent interpersonal, communication skills and organisation skills
• Demonstrable accuracy and attention to detail
• Multicultural exposure
• Receptive to a fast-paced and changing environment.