Operations Director

Freeline Maintenance & cleaning services LLC; Dubai; On-site; AED 250,000 - 400,000; Full time

Job summary

A leading company in Dubai is seeking an experienced Operations Director to oversee operations in civil works, facilities management, and cleaning services. This senior role involves strategic leadership, resource planning, and ensuring compliance with quality standards, designed for candidates with extensive operational expertise in related fields.

Qualifications

• 10-15 years in operations leadership roles covering civil works, FM, and cleaning.
• Strong understanding of construction practices and HSE regulations.
• Proficiency in business and facilities management software.

Responsibilities

• Oversee operations for civil works projects and facilities management.
• Develop strategies for operational performance and client satisfaction.
• Manage resource planning and departmental budgets.

Skills

Resource Planning

Cost Control

Negotiation

Leadership

Operations Management

Education

Bachelor's Degree in Civil Engineering

Master’s / MBA

Tools

ERP Software

CAFM Software

Job description

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Freeline Maintenance and cleaning services LLC

Job Summary :

We are seeking a highly experienced and dynamic Operations Director to oversee and coordinate our civil works, facilities management, building maintenance, and cleaning services. This is a seniorlevel leadership role, responsible for managing cross-functional operations with a strong focus on resource planning, contracting, cost control, and service delivery. The successful candidate will work closely with the Operations Managers of both Facilities Management and Cleaning Services entities, who will serve as direct support, to ensure high performance and seamless execution across all business functions.

Key Responsibilities :

1. Strategic & Operational Leadership :

• Oversee end-to-end operations for civil works projects, Contracting and facilities management, and cleaning service contracts.
• Develop and execute strategies to optimize operational performance, ensuring service excellence, compliance, and client satisfaction.
• Lead office management functions, ensuring facilities run smoothly and support business needs efficiently.

2. Resource Planning & Workforce Management :

• Create and manage comprehensive resource plans across departments, ensuring optimal allocation of staff, equipment, and materials.
• Forecast staffing needs and align workforce planning with project timelines and service demand.
• Collaborate with HR and department heads to ensure recruitment, onboarding, and workforce training align with operational goals.
• Manage departmental budgets, cost forecasts, and financial planning across civil, FM, and cleaning operations.
• Implement cost-saving initiatives and monitor OPEX and CAPEX to ensure alignment with financial targets.
• Review vendor / service provider proposals and negotiate favorable contract terms while controlling operational costs.
• Lead contract negotiations, renewal strategies, and performance evaluations for third-party contractors and service providers.
• Ensure all contracts are delivered per agreed SLAs, KPIs, and regulatory requirements.
• Directly supervise Operations Managers from Facilities Management and Cleaning Services.
• Promote cross-functional teamwork to achieve operational goals and maintain high service quality.

6. Compliance, Quality & Risk Management :

• Ensure adherence to safety, legal, environmental, and quality standards in all operations.
• Proactively identify and manage operational risks and implement mitigation plans

Qualifications :

• Bachelor's Degree in Civil Engineering, Facilities Management, Business Administration, or a related field (Master’s / MBA preferred).
• Minimum of 10–15 years of experience in operations leadership roles covering civil works, FM, cleaning, and office operations.
• Proven ability in resource planning, cost control, and multi-site operations management.
• Strong understanding of construction practices, facility operations, HSE regulations, and contract law.
• Excellent organizational, leadership, and negotiation skills.
• Proficiency in business and facilities management software (e.g., ERP, CAFM).

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Facilities Services

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