Operations Coordinator (m/f/d)

HOYER Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking an Operations Coordinator to enhance customer experiences through effective communication and operational excellence. In this dynamic role, you will manage daily operations, oversee agent activities, and ensure compliance with company norms. Your attention to detail and ability to work under pressure will be key in maintaining high standards of service. Join a family-owned company that values its employees and offers an opportunity to grow within a supportive environment. If you are ready to make a positive impact in logistics, this is the role for you.

Qualifications

• Strong communication and negotiation skills are essential for this role.
• Experience in logistics or shipping is preferred but not mandatory.

Responsibilities

• Process daily operational tasks and monitor agent activities.
• Control operational deviations and follow up on claims.
• Allocate equipment and liaise with vendors as required.

Skills

Fluency in English

Background in shipping/logistics

Good communication skills

Interpersonal communication skills

Attention to detail

Ability to work under pressure

Proficient in MS Office

Job description

Based on our core competences, we are a globally leading provider of logistics solutions for the chemicals, petroleum products, gas and foodstuffs industries. As a family-owned company, we support every one of our 3,800 employees worldwide. Their skills, commitment and know-how are the basis that enables us to always go the extra mile and supply the best solution to our customers at all times. Use your skills to achieve something special.

For our HOYER Global Transport FZE office, we are looking for an: Operations Coordinator (m/f/d).

Currently we are recruiting for an Operations Coordinator who will contribute to improve the customer experience by fostering positive customer interactions, identifying customer issues, providing solutions, and conversing in a polite and professional manner, thereby leaving customers with a positive lasting impression of doing business with HOYER.

YOUR TASKS AND DUTIES

• Process daily operational tasks together with the agent.
• Monitor and control the agents activities.
• Authority to take decisions in order to realize duties/aims.
• Allocate appropriate equipment to the transport jobs.
• Follow up on the depot activities together with the agent.
• Control of operational/financial deviations between quotes and actual orders.
• Follow up on claims together with applicable parties.
• Control of deviations from planned activities via Improvement/Services Failure Forms.
• Knowledge of working procedures and give recommendations for Improvement.
• Comply with norms and regulations within this company.
• Perform Monthly demurrage Billing.
• Arrange repositioning of empty equipment based on instructions received from the supervisor or the regional/global management.
• Liaise with vendors as and when required.

YOUR SKILLS

• Fluency in English
• Background in shipping/logistics is preferred
• Open and positive approach and character
• Good communication skills (face to face and via the phone)
• Good interpersonal communication / negotiation skills (technical and commercial competence)
• Accurateness and attention to detail is required
• Working under pressure and sticking to deadlines
• Proficient computer skills in MS Office

EXPAND POSSIBILITIES

Karina Oldeman will be looking forward to receiving your job application.