Operations Coordinator

Livbnb; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier property management company in Dubai seeks an Operations Coordinator to ensure smooth guest experiences and property maintenance. The ideal candidate will have experience in hospitality, excellent organisational skills, and a commitment to delivering exceptional service.

Qualifications

• Experience in hospitality or property management preferred.
• Strong organisational and communication skills.
• Flexible with working hours, including weekends.

Responsibilities

• Coordinate guest check-ins and check-outs.
• Maintain accurate inventory records for properties.
• Document and report damages after guest departures.

Skills

Attention to Detail

Organisational Skills

Communication

Interpersonal Abilities

Job description

Job Purpose:

The Operations Coordinator is responsible for ensuring seamless day-to-day operations, focusing on guest check-ins and check-outs, detailed inventory management, and accurate damage reporting. This role is key in maintaining property quality and delivering excellent service to both guests and owners.

Key Responsibilities:

1. Guest Check-In & Check-Out:

• Coordinate and conduct guest check-ins, ensuring a warm welcome and smooth handover.
• Complete check-out procedures, retrieve keys, and verify property condition.
• Communicate house rules, amenities, and local information to guests.
• Address guest questions or concerns during arrival and departure.

2. Inventory Management:

• Maintain accurate inventory checklists for each property.
• Regularly inspect and update inventory records, ensuring all items are in good condition.
• Report missing or damaged items promptly and liaise with relevant teams for replacement.

3. Damage Reporting:

• Perform detailed inspections after check-outs to identify any damages.
• Document and report damages with clear photos and descriptions.
• Coordinate with maintenance or housekeeping teams for timely repairs.
• Assist in preparing reports for any damage claims against security deposits.

4. Coordination & Support:

• Liaise with housekeeping and maintenance teams to ensure properties are guest-ready.
• Update internal systems with accurate check-in/check-out and inspection records.
• Support the Operations Manager with daily tasks as needed.
• Maintain professional communication with guests, owners, and team members.

Requirements:

• Previous experience in hospitality, property management, or a similar operations role is preferred.
• Excellent attention to detail and organisational skills.
• Strong communication and interpersonal abilities.
• Flexible with working hours, including weekends and holidays as needed.
• Valid UAE driving licence is an advantage.
• Proficiency in using checklists and reporting tools.