Operations Coordinator

Ejadah; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A facility management company in Dubai is seeking a Housekeeping Coordinator to ensure the smooth delivery of housekeeping operations across multiple sites. The ideal candidate will have 3-5 years of experience in a similar role and be proficient in basic computer skills. Responsibilities include managing contracts, investigating service complaints, and organizing supplier meetings. This position requires strong communication skills and attention to detail.

Qualifications

• Minimum 3-5 years of experience in a similar position from a relevant organization.

Responsibilities

• Coordinate and monitor day-to-day housekeeping operations across multiple sites.
• Manage performance of HK AMC contracts.
• Investigate complaints regarding housekeeping services.
• Organize meetings with suppliers and operations staff.
• Perform random inspections and prepare defect reports.

Skills

Basic knowledge of Computer (Word, Excel, PowerPoint, Oracle)

Education

High school/Diploma education

Job description

Job Purpose:

To coordinate, monitor, and support day-to-day housekeeping operations across multiple sites by ensuring effective deployment of manpower, timely communication between departments, and accurate documentation of schedules, attendance, and event requirements. Acts as a key link between supervisors, admin, and management to ensure smooth service delivery, resource optimization, and compliance with operational standards and client expectations.

Duties and Responsibilities:

• To manage the performance of HK AMC contracts
• To monitor the work activities of external service providers, to ensure cleaning standards within the agreed timeline.
• To investigate complaints regarding housekeeping service and AMC contracts and ensure corrective action.
• To serve as the point of escalation for major QA processes.
• Hold quarterly meetings with external service providers and discuss performance and highlight any operational risk. This ca
• Minutes should be documented and circulated to the key attendees
• To coordinate with Procurement and Contract department for the mobilization of a new contract
• To organize a meeting with suppliers and operations staff and discuss further development plans based on the low performance.
• To follow up on POs and coordinate with suppliers for delivery of items (if necessary)
• To provide assistance to Associate Director with walk-around inspections, preparing, reports, and follow-ups.
• To manage and prepare HK Department SOP/ Contract SOW.
• To prepare QA Executive Report.
• Perform random inspections, prepare trouble reports and defect reports, coordinate with operations, and follow up.
• To maintain and record keeping of HK Department IA (Internal Audit) requirements.
• To plan training program and development report for the HK Department

Minimum Qualifications/Education/Experience/Training/Knowledge:

• Education- High school /Diploma education
• Work Experience- Minimum 3-5 years of experience in a similar position from a relevant organization.
• Skills- Basic knowledge of Computer (Word, Excel, power point / Oracle.