Operations Associate Dubai

BitGo; Dubai; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking an Operations Specialist to join their Dubai team. This role involves managing complex operational activities, ensuring compliance with company policies, and providing exceptional support for institutional clients. The successful candidate will be responsible for transaction processing, KYC, and customer due diligence, while exemplifying a strong sense of urgency and attention to detail. Join a collaborative environment where your contributions will help shape the future of digital asset solutions and transform the financial services industry. If you're passionate about innovation and eager to make an impact, this opportunity is perfect for you.

Benefits

Competitive base salary

Bonus and stock options

Inspiring startup environment

Opportunity to set the pace in a fast-evolving industry

Qualifications

• Effective communication skills and high attention to detail are essential.
• Ability to prioritize tasks and multi-task in a fast-paced environment.

Responsibilities

• Administer and support all accounts under administration.
• Oversee daily transaction processing from data input to reconciliation.
• Provide operational support for banking transactions and customer inquiries.

Skills

Verbal and written communication

Attention to detail

Organizational skills

Analytical skills

Problem-solving skills

Ability to prioritize tasks

Tools

Emails

Spreadsheets

Databases

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

This is an onsite role for an Operations Specialist in our Dubai office. This role will be part of a team working shifts that will provide operational coverage for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures. Essential duties and responsibilities include, but are not limited to:

Responsibilities

• Responsible for administration and operational support of all accounts under administration
• Experience in KYC and customer due diligence, including verifying identities, collecting and reviewing documents, and assessing risks for Institutional Clients
• Oversee the complete flow of daily transaction processing, from initial data input to finalization and reconciliation
• Perform system testing, identify discrepancies in data, and assist in implementing system enhancements
• Provide operational support for customer support for banking transactions
• Provide timely and accurate responses to both internal & external requests for information
• Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Operations
• Exemplify a willingness to take on other responsibilities as needed by our Management Team

Requirements

• Highly effective verbal and written communication
• Attention to detail and a commitment to constant improvement
• Highly organized with work tools like emails, spreadsheets, databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills, positive attitude, active listening and problem-solving skills
• Ability to prioritize tasks, multi-task, and meet deadlines
• A team player with strong judgment and decision making skills

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits* of working at BitGo:

• Competitive base salary, bonus and stock options
• Opportunity to set the pace in a fast evolving industry
• Great colleagues and inspiring startup environment
• *Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.