Operations Associate

Miral Experiences; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Miral Experiences in Abu Dhabi is seeking an Operations Associate to enhance guest experiences and guide visitors through immersive attractions. You will play a key role in ensuring safety and enjoyment during each visit, while delivering memorable moments for diverse audiences.

In this role, you will welcome guests, assist with navigation, uphold exhibition rules, and communicate upcoming events and promotions.

Qualifications

• Excellent reading, writing and speaking English.
• At least 1 year in operations within hospitality or leisure.
• Familiarity with dry theme parks and operations departments.

Responsibilities

• Welcome visitors and provide an overview of the experience.
• Assist guests with navigation and answer questions.
• Enforce safety rules and respond to emergencies.
• Deliver excellent customer service and resolve guest inquiries.
• Maintain cleanliness and order within the facility.
• Stay informed about events and promotions and relay to visitors.
• Represent the brand with professionalism and enthusiasm.

Skills

Customer service

English fluency

Problem solving

Analytical thinking

Quick thinking

Operations experience

Tools

Microsoft Office

Job description

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

As an Operations Associate, you will be responsible for providing exceptional guest experiences and guiding visitors through the attraction. Your primary role will be to enhance the visitor experience by assisting guests and ensuring their safety and enjoyment throughout their visit. You will play a crucial role in creating memorable moments for visitors and fostering a positive and welcoming atmosphere within the facility.

Key Responsibilities

• Welcome visitors to the facility and provide an overview of the experience.
• Assist guests with navigation within the facility, providing directions and answering questions as / when needed.
• Ensure the safety of visitors by enforcing exhibition rules and guidelines, monitoring guest behavior, and responding to any safety concerns or emergencies.
• Provide excellent customer service, addressing visitor inquiries, resolving issues, and ensuring a positive and memorable experience for all guests.
• Maintain cleanliness and orderliness within the facility, including monitoring and tidying up as needed.
• Stay informed about upcoming events, exhibitions, and promotions and communicate relevant information to visitors.
• Uphold the values and mission, representing the brand with professionalism, enthusiasm, and a passion for art and technology.

Qualifications & Experience

• Excellent communication skills (reading, writing, and speaking) in English
• Ability to use Microsoft Office to a good standard (Outlook, Teams, Word, Excel and PowerPoint)
• Good problem-solving skills
• Analytical skills (to identify trends in provided data)
• Ability to act quickly and think on your feet
• 1 year of experience working in an operational department within the hospitality or leisure industry (i.e. Operations, Ground Crew, Guest Services, Soft Services, Security)
• Knowledge of dry theme parks and attractions, specifically Operational departments (i.e. Operations, Ground Crew, Guest Services, Soft Services, Security)

Shape the Future with Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.