Operations Assistant - Partner Training

Careem; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Careem is hiring a Field Training professional to onboard and train restaurants and shops for the Careem Food Delivery network in the UAE. You will visit partners, set up dashboards, and ensure smooth online onboarding across diverse partner types.

The role emphasizes strong communication, Arabic and English fluency, and a hands-on approach to resolving issues, with focus on delivering excellent partner experiences.

Qualifications

• Fluency in Arabic and English is required.
• Proficiency in Microsoft Office and Excel.
• Strong communication and attention to detail.
• Passion for interacting with people and delivering great service.

Responsibilities

• On-board and train new restaurants and shops to the Careem Food Delivery network.
• Visit partners and set up dashboards on provided devices.
• Support various partner types from large chains to small outlets.
• Maintain trackers daily and ensure partners go online promptly.
• Assist with retraining and device troubleshooting as needed.

Skills

Arabic language

English language

Microsoft Office

Excel

Communication skills

Attention to detail

Customer service

Team collaboration

Problem solving

Adaptability

Job description

About the Company

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.

About the Company

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem‑solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About The Team

You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Food all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains.

What You'll Do

• Field Training Job - on-board and train new restaurants and shops to the Careem Food Delivery network.
• Visit them and set up the dashboard on a Careem provided or restaurant device.
• Restaurant & Shops types would include large food chains (top tier), medium & small food outlets (long tail), flower shops and pharmacies
• Maintain trackers daily, log all devices dispatched (if applicable) and ensure our food and shops partners go online in a timely manner.
• Assist with retraining and device troubleshooting should a partner face any difficulties operating our system.

What You'll Need

• Fluency in Arabic and English.
• Passion for interacting with people.
• Proficiency in Microsoft office, Excel and similar software tools.
• Strong communication skills and attention to detail.
• The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
• Highly motivated with a “hunting spirit” to develop new opportunities and grow business in multiple technology dimensions within the Food/Service Providers space.
• You are excellent at working in teams and are comfortable collaborating with local, regional and corporate teams
• Working in pressure situations with stretched targets and limited resources and coming up with smart tech based ideas to solve problems.
• Ownership, High energy & Self driven
• Should be tech / net savvy - have a flair for E-commerce / Internet led business
• Good knowledge of UAE Market
• UAE driving license would be added advantage.Candidates will need to be on their own visa.
• Preference will be given to fresh graduates.

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day