Operations and Fulfilment Manager

Anzaa Consultants; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Anzaa Consultants is seeking an Operations & Fulfilment Manager for a fast-growing e-commerce brand. This key position ensures operational efficiency across sales channels. Responsibilities include managing logistics, facilitating order fulfillment, overseeing inventory management, and leading the team to success in a dynamic environment.

Qualifications

• 4+ years of experience in e-commerce or retail operations.
• Strong understanding of warehouse management and fulfilment systems.
• Problem solver with strong attention to detail.

Responsibilities

• Manage order fulfilment for DTC and wholesale.
• Monitor stock levels and manage inventory reconciliation.
• Coordinate wholesale orders from start to finish.

Skills

reporting and analytics

time management

logistics management

e-commerce

communication skills

shipping

B2B

warehouse management

team leadership

operations

order fulfillment

problem solving

wholesale

multi-tasking

shipping and receiving

logistics reports

inventory management

Job description

Company Overview

Our client is looking for Operations & Fulfilment Manager to join a fast-growing e-commerce and wholesale brand. This role is central to the business, ensuring seamless operational efficiency across all sales channels—including D2C and B2B.

Role Responsibilities

• Order Fulfillment & Logistics
• Manage day-to-day order fulfilment for both DTC and wholesale
• Liaise with couriers and freight forwarders to ensure on-time deliveries locally and internationally
• Oversee returns, exchanges and special shipping requests
• Optimise packaging and dispatch processes for cost and efficiency
• Inventory & Warehouse Management
• Monitor stock levels and manage inventory reconciliation
• Implement and oversee stock-taking procedures, creating monthly SOH reports
• Ensure warehouse and storage processes are efficient, well-organised and safe
• Support forecasting by highlighting stock movement and bestsellers
• Create sell-through report that is distributed weekly
• Wholesale Operations
• Coordinate wholesale orders from start to finish, including packing, compliance docs, and shipping
• Manage retailer-specific requirements, such as labelling, barcoding, and shipment schedules
• Work with the production and sales teams to ensure timely replenishment of wholesale orders
• Team Management
• Oversee the personalisation team, including scheduling, leave, and workflow planning.
• Ensure materials are always available, jobs are prioritised correctly, and timelines are met
• Support the customer service team when needed
• Systems & Reporting
• Own and manage backend systems (Shopify, warehouse software, Excel tracking)
• Generate and interpret weekly fulfilment, stock, and logistics reports
• Identify process gaps and implement system improvements
  
  

Must Have

• 4+ years of experience in e-commerce or retail operations, preferably within a product-based business
• Strong understanding of warehouse management, fulfilment systems, and international shipping
• A problem-solver with strong attention to detail and the ability to manage multiple moving parts
• Comfortable in a fast-paced, growing startup environment
• Clear communicator and hands-on team player
  
  

Skills: reporting and analytics,time management,logistics management,e-commerce,communication skills,shipping,b2b,warehouse management,team leadership,operations,order fulfillment,communication,problem solving,wholesale,multi-tasking,shipping and receiving,logistics reports,inventory management