Operations and Change Manager

Description

Summary: At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisation's operations and objectives. You will be responsible for developing business strategies to effectively manage and navigate risks in a rapidly changing business environment.

Primary Duties and Responsibilities:

1. Performance Management and Reporting:

• Track the progress of the R&Q strategy implementation, ensuring alignment with established KPIs.
• Establish and monitor KPIs to measure the effectiveness of the R&Q strategy.
• Employ and oversee the dashboards and analytics tools to monitor performance and identify potential risks.
• Detect deficiencies in risk and quality processes and recommend corrective actions to mitigate them.
• Work closely with leadership to refresh our One R&Q strategy that supports the implementation of the firmwide R&Q strategy.
• Work with R&Q sub-functions in the development of their R&Q strategies and plans.
• Identify gaps in risk & quality and report to leadership/relevant committees.

• Define the objectives and strategic goals for the R&Q training function, ensuring they align with the overall R&Q strategy.
• Create a comprehensive R&Q Training strategy and plan that addresses the needs of various stakeholders, including partners and staff.
• Manage the planning, execution, and evaluation of all R&Q training initiatives, ensuring they effectively enhance competencies.
• Support in developing and facilitating R&Q training sessions tailored to different audiences within the organization.
• Ensure that new partners and experienced hires receive comprehensive onboarding related to R&Q matters.
• Organize sessions where teams can share methodologies, insights, case studies, and lessons learned to foster a culture of continuous improvement.
• Support in building a R&Q Comms strategy.
• Oversee the delivery of R&Q communications to all relevant parties, ensuring clarity and engagement.
• Coordinate all R&Q communications centrally where required.

• Lead change management efforts to ensure smooth transitions during the implementation of R&Q initiatives, including strategic and technology-driven transformations.
• Work closely with project leaders to drive and support change management efforts by:
• Identifying key stakeholders and assessing their readiness for change.
• Designing and executing communication strategies to keep stakeholders informed, engaged, and aligned.
• Establishing and delivering training programs to equip employees with the necessary skills and knowledge for new processes, tools, and workflows.
• Monitoring progress, identifying resistance points, and addressing concerns to minimize disruptions and foster adoption.
• Evaluate the effectiveness of change initiatives, tracking adoption rates, impact, and areas for improvement.

• Work closely with leadership and cross-functional teams to drive the successful implementation of R&Q initiatives. This includes coordinating efforts across the function, aligning resources, and ensuring initiatives are executed in line with the overarching R&Q strategy. Provide guidance and support to teams throughout the implementation process to overcome challenges and achieve desired outcomes.
• Serve as the central point of coordination for R&Q initiatives (PMO) by:
• Developing project plans, timelines, and milestones to ensure projects stay on track.
• Tracking progress against objectives, identifying risks, and implementing mitigation strategies.
• Facilitating regular status updates and reporting to leadership on the progress of initiatives.
• Ensuring all projects align with the broader R&Q strategy and deliver measurable outcomes.
• Managing resources effectively to ensure all teams involved in the initiatives are equipped to meet project goals.

Internal Process

• Updating a number of R&Q systems.
• Be involved in various R&Q activities and new initiatives.
• Identify areas of potential improvements in various R&Q policies and processes.

Learning and Growth

• Adhere to policies, procedures and code of conduct.
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

Qualifications

• Bachelor's degree in Business Administration, Risk Management, or a related field.
• Minimum of 5 years of experience in operations, change management, or risk and quality management.
• Lean Six Sigma (Green / Black Belt) - preferred.
• Project Management (e.g., PMP) - preferred.
• Microsoft Office.
• Proven experience in developing and implementing strategic initiatives.
• Strong understanding of change management principles, methodologies, and tools.
• Proven track record of directing and implementing change management at all levels and similar size organisations.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Proficiency in using analytics tools for performance tracking and reporting.

Optional Skills

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Business Continuity
• Business Process Improvement
• Business Process Modeling
• Business Risk
• Business Risk Identification
• Coaching and Feedback
• Communication
• Contract Negotiation
• Contractual Risk Mitigation
• Corporate Governance
• Creativity
• Crisis Management
• Data Analysis and Interpretation
• Embracing Change
• Emotional Regulation
• Empathy
• Enterprise Risk Management (ERM)
• Governance Risk Compliance (GRC)
• Inclusion
• Intellectual Curiosity
• Learning Agility

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date