Operational Training Partner, Passenger Services - Emiratisation

Job Purpose

At Emirates, we believe in developing our employees through our Learning and Talent team based in our global hub in Dubai; we are constantly innovating to ensure our talent reaches its potential through exciting courses, development programmes and communities!

We are looking for experts in airport passenger services training with a wealth of relevant operational experience to join our dynamic training team. The Operational Training Partner for Airport Passenger Services will provide strategic support to the business in the design, development and delivery of business-critical operational training solutions aligned to Emirates Group values and the employee experience.

In This Role, You Will

• Deliver operational training to ensure business units meet regulatory and compliance requirements.
• Deliver a learning experience which meets Emirates Group standard as outlined by Learning Experience Standards.
• Manage trainee records and assessments in line with the expectations of the Regulatory Compliance and Audit unit guidelines.
• Ensure that all learning solutions are up-to-date and all updates from the business are implemented.
• Maintain subject matter expertise through consistent engagement with relevant business units (coordinated by the Strategic Business Partner and Experience Deployment Lead).
• Maintain regulatory and compliance training records and licenses.
• Engage in opportunities to continually strengthen facilitation skills.
• Apply Experience Analytics and Evaluation guidelines in consistently mapping impact and measurement tools in all solutions.
• Deliver training at outstations when required.
• Keep up to date with trends in learning and instructional techniques.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Minimum Bachelor level qualification with 5 years of experience working in Airport Passenger Services.
• Strong experience in operational training facilitation.
• Strong in communication skills, excellent at collaboration and influence.
• Digitally literate and an advocate for the digital transformation of the employee experience.

You'll Have An Edge If You Have

• An intellectual curiosity and strong self-reflection, proactively and constantly seeking growth opportunities.
• Strength in relationship management and engagement, an excellent team player who can adapt quickly to an agile teaming methodology.
• A future-focus with a desire to seek out and recommend opportunities for improvement, efficiencies and innovation in your organisational eco-system.