Operational Excellence Manager

About Us

A subsidiary of the prestigious Emirates Group, Emirates Leisure Retail (ELR) are a renowned food and beverage retail operator, and our vision is to delight every customer with our passion for quality and service. We own and operate restaurants, cafes, and bars across the Middle East, Asia, Australasia, East Africa, and North America. Our diverse portfolio means we offer something for everyone across our 300+ global outlets. We strive to deliver exceptional experiences for our people, customers, and communities through operational efficiency and the highest standards of customer service at every touch point. Our portfolio includes globally recognized brands like Costa Coffee, Pret A Manager, Giraffe, and The Kitchen by Wolfgang Puck, alongside bespoke homegrown concepts like ZOMA.

Role Purpose

We are looking for an experienced and innovative operational excellence & training manager who will lead the development and implementation of comprehensive training programs that align with the company's vision, mission & values, aimed at fostering a culture of continuous improvement across our Bars & Restaurants and Premier Inn Outlets.

Key Accountabilities

• Complete an annual training & development needs analysis and identify training requirements, create training strategy, and implement core operational training programs.
• Collaborate with managers to identify individual and team development needs, creating personalized coaching plans to address gaps.
• Develop and design an annual, quarterly, and monthly training calendar and implement them across all locations.
• Organize, plan, execute and track the impact of the training sessions for all front of house service operations teams
• Evaluate the effectiveness of training programs through feedback and key performance metrics
• Facilitate corporate learning & development programs and the use of LMS systems within operational stores
• Produce and communicate monthly training reports on progress to the various stakeholders.
• Communicate with operational teams clearly, in a timely manner to ensure all stakeholders are aligned with programmes and road map.

Required Experience, Skills and Qualifications

• Minimum 5 to 7 years previous experience within a training/operational excellence role in the F&B industry
• Be able to demonstrate the skills to design and develop training materials.
• Excellent communication and presentation skills
• Experience of delivering training courses, programs, and initiatives to a wide audience of hospitality professionals at both junior and senior levels.
• Must have a UAE Driving license

Preferred Experience, Skills and Qualifications

• Experience in licensed F&B industry.

What we offer

Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That's why we're passionate about offering a wide variety of delicious and high-quality products. We're committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We're committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.

How to apply

Click on the Apply button to join our team.