Operational Excellence Manager

QIMA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager for their Food Division. In this pivotal role, you will enhance operational efficiency by developing and implementing Standard Operating Procedures while monitoring Key Performance Indicators. Collaborating with internal teams, you'll ensure project success and maintain high client satisfaction. Your expertise in lean management and operational excellence will be crucial as you navigate a fast-paced global environment. This full-time position offers a unique opportunity to drive improvements and foster a culture of excellence within the organization.

Qualifications

• 6+ years of experience in lean management and operational excellence.
• Master's degree in Engineering or related field from an accredited university.

Responsibilities

• Develop and refine Standard Operating Procedures for operational efficiency.
• Oversee projects and maintain communication with key clients for service quality.

Skills

Lean Management

Operational Excellence

Communication Skills

Project Management

Stakeholder Engagement

Data Analysis

Education

Master's degree in Engineering

Tools

AI Products

Job description

Reporting directly to the Groups COO, you will be responsible for ensuring a smooth run of our daily Operations in the Food Division. Your main responsibilities will be to:

• Develop, implement, and refine Standard Operating Procedures based on stakeholder feedback and claim analysis, continuously seeking opportunities to enhance efficiency and effectiveness.
• Design and monitor Key Performance Indicators (KPIs) to drive project success and ensure timely, reliable audit results, utilizing data to identify trends, areas for improvement, and strategies for success.
• Oversee transversal projects by partnering with internal teams such as sales, marketing, and IT, fostering a collaborative environment to achieve organizational goals and enhance audit service delivery.
• Maintain continuous communication with key clients to deliver top-quality service and provide regular internal feedback on client satisfaction and areas for improvement.
• Supervise and track the progress of various projects managed by the back-office teams within the Food Department, ensuring projects are advancing according to plan and meet established goals.
• Stay updated on industry requirements and trends, promoting knowledge transfer to team members to foster ongoing improvement in audit processes.

Qualifications:

To succeed in this role, you have:

• A Master's degree in Engineering or any related background from an accredited University.
• A minimum of 6 years of professional experience in lean management and operational excellence.
• A good understanding of the Supply Chain industry, Quality norms, and CSR topics.
• Excellent spoken English skills; any additional language (French, Portuguese) would be a plus.
• Very good communication and people skills, with the ability to engage with all internal and external stakeholders.
• Ability to work effectively in a fast-paced global environment with competing priorities.
• Previous exposure to using AI at work or a strong personal acquaintance with AI products.

Remote Work: No

Employment Type: Full-time