Operation Manager

Talentify Human Resources; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a dynamic Operations Manager with a strong BPO background to ensure smooth operations and maintain client satisfaction. The ideal candidate will have a bachelor's degree and at least 1 year of team management experience. With a people-first approach, we provide shared or private accommodation, complimentary meals, and fully sponsored visa and medical insurance.

Benefits

Shared or private company-provided housing near the workplace

Complimentary meals

Fully sponsored Visa & Medical Insurance

30 paid days of annual leave with airfare for return travel

Private company transport

Qualifications

• Background in the BPO/call center industry required.
• Minimum 1 year of experience in sales or team leading.
• Bachelor’s degree preferred in business or related field.

Responsibilities

• Lead and manage daily BPO operations for efficiency.
• Supervise sales/support teams, ensuring high performance.
• Monitor productivity and compliance with KPIs.

Skills

Dynamic

Operations Manager

Sales

Team Management

Client Satisfaction

BPO Operations

Service Quality

Performance Monitoring

Team Coaching

CRM Tools

Education

B.com

BA

B.sc

B.E

B.tech

Job description

Category: Customer Service Career Level: Experienced (Non-Managerial) Experience: 2 Years Required Qualification: B.com, BA, B.sc, B.E, B.tech Requires Traveling: Yes Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 4 Skills hiring dynamic operations manager industry sales team management operations client satisfaction team performance lead bpo operations focus service quality support monitor productivity inbound outbound client support compliance internal slas client training coaching development dashboards team leading business management

Description

Role Overview:

- We are hiring a dynamic and result-driven Operations Manager from the BPO industry with a background in sales and team management.

- The ideal candidate will be responsible for ensuring smooth day-to-day operations, maintaining client satisfaction, and leading a motivated team to achieve performance targets.

- Candidates must be below 30 years of age.

Key Responsibilities:

- Lead and manage daily BPO operations with a focus on efficiency and service quality

- Supervise and guide sales/support teams, ensuring high performance and adherence to KPIs

- Monitor team productivity and handle performance reviews, rosters, and shift schedules

- Drive sales performance and conversion across inbound or outbound processes

- Coordinate with cross-functional departments (IT, HR, and client support) for smooth operations

- Ensure compliance with internal processes, SLAs, and client expectations

- Provide training, coaching, and development support to team members

- Prepare reports and dashboards to track and improve operational performance

Requirements:

- Must have a background in the BPO/call center industry

- Minimum 1 year of experience in sales or team leading (must have at least one of them)

- Strong communication and interpersonal skills

- Knowledge of CRM tools and reporting dashboards is preferred

- Ability to work in shifts and manage a fast-paced team environment

- Bachelor’s degree preferred (Business, Management, or related field)

- Willing to relocate or based in Dubai, UAE.

Ready to join a people-first company?

- Accommodation: Shared or private company-provided housing near the workplace

- Meals: Complimentary

- Visa & Medical Insurance: Fully sponsored

- Annual Leave: 30 paid days per year with airfare for return travel

- Private company transport

Job Specification

Shrikant Patel (Recruiter) is in search of talented and motivated individuals for the post of Operation Manager in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have b.com, ba, b.sc, b.e, b.tech qualification and atleast 2 years of experience. The position require hiring, dynamic, operations manager, industry, sales, team management, operations, client satisfaction, team, performance, lead, bpo operations, focus, service, quality, support, monitor, productivity, inbound, outbound, client support, compliance, internal, slas, client, training, coaching, development, dashboards, team leading, business management mandatory skills. This is a Full-Time morning shift job.

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