Operation Lead - Archiving

Iron Mountain; Dubai; On-site; AED 45,000 - 75,000; Full time

Job summary

A leading company in sustainable solutions is seeking a Supervisor to oversee a team of bank clerks in Dubai. This role involves managing operations, ensuring all customer requests are processed effectively, and optimizing department resources. Candidates should possess strong communication skills and an ability to manage multiple tasks efficiently while ensuring compliance with information security policies.

Qualifications

• Bachelor's Degree preferred.
• Training in Data Confidentiality, Quality Assurance, Excel.
• Experience in team supervision and customer service.

Responsibilities

• Oversee daily operations of a team of bank clerks.
• Ensure customer requests are handled efficiently.
• Prepare periodic reports as required.

Skills

Customer service

Operational experience

Time management

Attention to detail

Project supervision

Communication

Education

Bachelor's Degree

Tools

Excel

Job description

At Iron Mountain, we know that work done well makes a positive impact on our customers, employees, and the planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About The Opportunity:

The Supervisor oversees the daily operations of a small team of bank clerks. This team manages a front desk that collects bank-related documents and processes them into the bank's core system. The position ensures that all customer requests are handled efficiently and effectively while managing department resources and identifying areas for improvement.

Responsibilities:

1. Manage the department's resources efficiently and highlight issues to management for continuous improvement.
2. Coordinate a customer desk linked to back-office operations, requiring meticulous operational planning and seamless execution.
3. Ensure that the 17 team members are adequately tasked to perform cross-functional activities.
4. Create quick work schedules in an agile environment, allowing team members to toggle between work processes and ensuring optimal task assignments.
5. Ensure individual and team targets are met, as the project is target-based.
6. Address work instructions from the client's focal point and disseminate them into the workstreams.
7. Prepare periodic reports (daily, weekly, monthly) as required by the department leader, following mutually agreed formats and schedules.
8. Ensure compliance with Iron Mountain's information security policy.

Qualifications:

• Bachelor's Degree preferred
• Training in Data Confidentiality, Quality Assurance, Excel
• Customer service and operational experience
• Experience in team supervision
• Knowledge of time management, resource management, and attention to detail
• Excellent communication skills with internal and external customers
• Project supervision and client liaison experience

Category: Operations Group