Operation Executive - Sea/Air

Zajel_official; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the courier sector seeks a dedicated Operation Executive for Sea/Air to manage customs documentation and ensure compliance with regulations. This role involves collaborating with internal teams, monitoring customs accounts, and providing timely updates to clients. With a commitment to innovation and customer-centricity, the company offers a dynamic work environment and opportunities for professional growth. If you thrive in a fast-paced setting and are passionate about logistics, this position could be your next career move.

Benefits

Employment Visa

Group Medical Insurance

Annual Ticket Allowance

Wellness and Sports Program

Qualifications

• 3+ years in customs clearance for Air and Ocean shipments.
• Bachelor's degree in business management or related field.

Responsibilities

• Manage customs clearance and ensure compliance with regulations.
• Coordinate with shipping lines and airlines for operations.

Skills

Customs Clearance Operations

Problem-Solving

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree in Business Management

Logistics or Supply Chain

Tools

ERP System

Job description

Who are we?

Delivering a smarter courier experience since 2008.

At ZAJEL, we’re on a mission to be the courier company that goes beyond distance and destination to offer business transformation, reliable global services, and flexible, agile solutions.

Our journey started in 2008. Fast-forward to now, and we’ve matured to become the fastest-growing courier and logistics company in the UAE. We’ve achieved this position thanks to a mix of industry-leading expertise and an unwavering commitment to offering our customers a greater experience day after day.

At the heart of this sits our people, a team of industry experts and innovators who use smart, cutting-edge technologies and our diverse, top-of-the-range shipping fleet to supply convenient, cost-effective services to customers across domestic, international, and government spaces.

We’re also proud to offer a growing range of reliable services for large enterprises and SMEs, covering immigration, ID Cards, Customs declarations, mail-room management, legal documents, banking, and e-commerce.

By innovating together, we’ve built a unique operating model that enables us to adapt to fluctuating market conditions, respond with agility to customers and preferences, and reliably execute delivery solutions across first- and last-mile delivery – it’s this spirit and collaboration and pursuit of innovative consistency that sets us apart and makes us the perfect courier partner for B2B, B2C, and C2C customers.

We’re especially proud of the partnerships we have fostered over the years. We partner with many UAE government departments and the private sector.

Who are we looking for?

The Operation Executive – Sea/Air is responsible for the preparation and submission of customs documentation to ensure that any imported or exported shipments meet all applicable customs laws and regulations of the origin and destination. The executive will act as an advisor in determining the level of duties and taxes to be paid and supporting the processing of payments on behalf of clients as well as resolving customers’ issues, complaints, and escalations.

How You’ll Make an Impact?

Workflow and Operation Management

• Responsible for customs clearance, including the declaration process, arranging customs inspections, and attending inspections at the airport or seaport when necessary.
• Responsible for closely monitoring online accounts for Dubai Customs, DP World, Calogi, and IATA, recording transactions, and periodically reconciling them with finance records to ensure alignment.
• Coordinate with shipping lines & airlines to manage the full operational cycle from booking to BL/AWB collection
• Coordinate seaport & airport handling activities, including cargo handover procedures & port charges arrangement, to ensure smooth execution.
• Collaborate with internal teams to resolve challenging shipments and deliver effective solutions.
• Provide timely shipment updates to the Client & report to the Operations Supervisor
• Ensure regular entries in the ERP system, issue client invoices promptly, and post vendor invoices for accurate financial tracking.

Operations Reports

• Creates daily reports for all services rendered by the Customs Clearance team and ensures that all services are updated in the system
• Prepares timely and accurate customs clearance reports as required

Policies, Systems, Processes, and Procedures

• Recommends, develops, and implements operational plans and policies to support near-term performance targets as well as long-term strategic business objectives
• Ensures that policies and processes fulfill all procedural/legislative requirements while delivering a quality, cost-effective service

Quality Management and Continuous Improvement

• Ensures and recommends compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to identifying opportunities for continuous improvement of systems, processes, and practices, considering best practices, improvement of business processes, cost reduction, and productivity improvement.

What makes you unique?

• Bachelor's degree in business management, logistics, supply chain, or a related field, or higher
• Minimum of 3 years of experience in customs clearance operations of Air and Ocean shipments. A valid UAE Car Driving License is a must.
• Strong communication, problem-solving abilities, and interpersonal skills

What's in it for you?

• Workplace: With a steaming hot coffee in the cozier pantry, we combine work and wellness.
• Rewards: In addition to a competitive non-taxable gross package salary, we offer an employment visa, group medical insurance, and an annual ticket allowance to your home country.
• Employee wellbeing: We not only believe on a healthy work-life balance, but we also have a wellness and sports program.
• Leadership: Through agile, dynamic, and people-focused training, we coach and develop future leaders.

We might be a great match if you have:

• Customer–Centricity: Our customers are at the center of everything we do
• Teamwork & Collaboration: Our success is a result of the collective efforts of our team
• Integrity: We uphold the highest ethical standards in all our interactions and operations
• Innovation: Embracing innovation is part of our DNA
• Global Connectivity: We value the importance of connecting people and businesses worldwide via our agents’ network

Interested in advancing your career and securing your future with us?

ZAJEL might be the right place for you.

We can’t wait to hear from you!