Operation Coordinator DSC

DHL Germany; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

DHL Supply Chain is seeking an Operations Coordinator to enhance safety and operational efficiency. The ideal candidate will manage team performance, support compliance with safety regulations, and foster a results-oriented environment. Candidates should have prior warehouse experience and possess strong coaching, problem-solving, and communication skills to thrive in a dynamic workplace.

Qualifications

• Previous experience in a warehouse environment.
• Can-do attitude, passion, and right-first-time approach.
• Ability to manage change processes and deliver results under stress.

Responsibilities

• Support the team to follow Safety Standards.
• Conduct performance reviews and Tier 1 performance dialogues.
• Track team and individual performance of employees as per KPIs.

Skills

Coaching

Problem-solving

Communication

Conflict resolution

Data interpretation

Education

Intermediate education level

Job description

DHL Supply Chain is the world's largest contract logistics specialist, offering customized logistics solutions based on globally standardized warehousing, transportation, and integrated services components. It’s a really exciting time to join us as there are lots of big developments happening in the logistics industry. Globalization, digitalization, and e-commerce are all shaping the way we work. We even have picking robots in our warehouses to help us do our jobs!

It’s about everyone working together and the sense of belonging, teamwork, and collaboration that you will experience from day one. It’s also about our quest to consistently deliver excellence, so we’re always developing to make sure we remain the number one logistics company and a great place to work.

Job Description

To coordinate and provide support and information in the running of a safe and efficient operation. Working within clear guidelines to help manage individual performance of your team in order to drive operational standardization and delivery of key objectives. To support operative teams to deliver their results following the standards.

In this Operations Coordinator position you will

• Support the team to follow Safety Standards and to help reduce or eliminate health and safety related risks
• Coordinate the team as required to apply the Safety Standards
• Use the Behavioural Based Safety (BBS) program on a daily basis to ensure appropriate behaviours and processes are followed as required
• Undertake basic low level incident investigations within the work place and promptly escalate issues of non compliance to safety regulations and procedures
• Have clear understanding of Objectives & KPIs applicable to your role and to your team
• Communicate productivity and direct hours targets to your team ensuring they have a clear understanding of what is expected from them - including communication to new hires
• Have a clear understanding of Roles & Responsibilities applicable to your role and to your team
• Develop your TDM according to your Roles & Responsibilities and validate it with your immediate leader
• Follow your TDM and review it if necessary, validating it with your immediate leader
• Escalate and make observations on resource planning to the responsible planning team/representative on daily/weekly basis. Escalate and make observations for equipment availability.
• Track team and individual performance of your employees as per your site's KPI tree, including productivity, dispersion, variance, direct & indirect hours (including setup time)
• Review allocation of time and workload in the Labor Management applications used by colleagues, reflecting the actual operational activity
• Track attendance, overtime, and quality KPIs at individual level and address issues during performance reviews
• Ensure employees are properly trained and participate in continuous training to foster development and improvement
• Conduct performance reviews and Tier 1 performance dialogues with your team, ensuring clear communication of performance indicators and improvement actions
• Identify and document improvement opportunities during reviews and process confirmations, sharing them with relevant management and CI projects
• Support recognition programs, engage with suppliers, and promote engagement and CSR activities
• Control operational processes to meet service levels and deadlines
• Follow HR and security procedures to ensure safety and compliance

Now, here’s what we need from you.

• Previous experience in a warehouse environment
• Can-do attitude, passion, and right-first-time approach
• Ability to manage change processes and deliver results under stress
• Coaching, active listening, problem-solving, and communication skills
• Results-oriented with respect for team members
• Ability to work independently
• Basic data interpretation skills (graphs and charts)
• Conflict resolution skills
• Intermediate education level
• Various MHE licenses are an advantage, along with other site-specific licenses and training requirements