Operation Coordinator DSC

DHL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join DHL Supply Chain, the leading logistics specialist, in a pivotal role where you'll coordinate operations, manage team performance, and ensure safety standards. Your proactive approach and commitment to innovation will help shape the future of logistics with a supportive and collaborative team.

Qualifications

• Proactive attitude and commitment to quality.
• Ability to manage change and work under stress.
• Results-oriented with respect for team members.

Responsibilities

• Support team in following safety standards and reduce safety risks.
• Coordinate activities to ensure compliance with safety regulations.
• Conduct performance reviews and manage improvement actions.

Skills

Coaching

Problem-solving

Communication

Conflict resolution

Data interpretation

Education

Intermediate education level

Tools

MHE licenses

Job description

DHL Supply Chain is the world's largest contract logistics specialist, offering customized logistics solutions based on globally standardized warehousing, transportation, and integrated services components. It’s a really exciting time to join us as there are lots of big developments happening in the logistics industry. Globalization, digitalization, and e-commerce are all shaping the way we work. We even have picking robots in our warehouses to help us do our jobs!

It’s about everyone working together and the sense of belonging, teamwork, and collaboration that you will experience from day one. It’s also about our quest to consistently deliver excellence, so we’re always developing to make sure we remain the number one logistics company and a great place to work.

Job Description

This role involves coordinating and supporting the safe and efficient running of operations. You will manage team performance, ensure safety standards are followed, and support continuous improvement initiatives.

Key Responsibilities:

• Support the team in following safety standards and reducing safety risks.
• Coordinate team activities to ensure safety compliance.
• Utilize the Behavioural Based Safety (BBS) program daily.
• Investigate low-level incidents and escalate non-compliance issues.
• Understand and communicate objectives and KPIs to your team.
• Set productivity and hours targets, including for new hires.
• Define roles and responsibilities for your team and develop your Training Development Matrix (TDM).
• Monitor resource planning, equipment availability, and team performance through KPIs.
• Track attendance, overtime, and quality KPIs of team members.
• Ensure proper training and continuous development of employees.
• Conduct performance reviews and manage performance improvement actions.
• Identify and document process improvements and share with management.
• Support recognition programs and engagement activities.
• Manage operational processes to meet service levels and deadlines.
• Participate in CSR activities and support HR processes for team development.
• Follow security protocols to protect personnel and assets.

Candidate Requirements:

• Previous warehouse experience.
• Proactive attitude and commitment to quality.
• Ability to manage change and work under stress.
• Coaching, listening, problem-solving, and communication skills.
• Results-oriented with respect for team members.
• Independent working ability.
• Basic data interpretation skills.
• Conflict resolution skills.
• Intermediate education level.
• Relevant MHE licenses and site-specific certifications.